Customer Implementation Project Manager at equipifi

Scottsdale, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Implementation, B2B SaaS, Consulting, Stakeholder Management, Fintech, Cross-functional Collaboration, Process Documentation, Workflow Creation, Customer Relationship Management, Technical Implementation, Operational Expertise

Industry

Financial Services

Description

WHO WE ARE Founded in Scottsdale, Arizona, equipifi is a fast growing, early-stage SaaS fintech building the credit infrastructure for modern banking. We make Buy Now, Pay Later a native banking product by powering financial institutions with flexible financing solutions embedded within their digital banking experience. Learn more at equipifi.com [http://www.equipifi.com/]. Our team is built on experience, talent, and - most importantly, attitude. We thrive in a fast-paced environment and value infinite curiosity, a people-first mindset, and a shared commitment to learning, growth, and pride in the work we do. At equipifi, we practice radical transparency, encouraging team members to move quickly, share ideas openly, and collaborate with peers who will respectfully challenge one another as we learn, build, and grow together. Success in this role comes from the ability to adapt fast, question the status quo, explore new ideas, and ask thoughtful (sometimes uncomfortable) questions - all while maintaining momentum in service of better customer outcomes. The work we do takes a village - and in an environment that moves fast, we embrace the adventure together. WHERE YOU’LL MAKE AN IMPACT equipifi is looking to add another Implementation Project Manager to our incredible team. They will play a pivotal role in representing our company to customers and becoming the go-to person for their success. You'll serve as a trusted advisor and product expert - bringing technical and operational expertise to meet each customer's unique needs and set them up to win. Reporting to the Director of Implementations, you'll work closely with executives, project leads, and operational teams (both internally and externally) to deliver maximum value at every stage of the customer journey. OUTCOMES YOU’LL OWN Running customer implementations and getting them to value as quickly as possible. You'll manage the project from kickoff through go-live, serving as the primary point of contact and trusted advisor every step of the way. You'll navigate technical and operational milestones, keep projects on track, and ensure every customer crosses the finish line feeling confident and set up for long-term success. Collaboration & continuity in the process As we stated earlier, it really does take a village - smooth implementations are no exception. As you work to get customers live, you'll also collaborate with technical stakeholders, implementations peers, sales, and leadership to usher to the finish line with a successful handoff to Account Management. WHAT YOU BRING TO EQUIPIFI * Minimum of 3-5+ years of experience in a B2B enterprise SaaS, customer-facing role, where you've served as both a project manager and trusted consultant guiding customers through implementation journeys. * We are passionate about our industry and all of its complex nuances! Fintech experience and partnering with banks + credit unions is a strong preference for this role and required for senior positions. * You're customer-obsessed and have experience working with leadership teams at all levels. You love building real relationships, and you know how to turn those relationships into results. * You may have been called “scrappy” a time or two. You've got proven project management chops, can adapt to any framework, and know how to execute alongside your leader and key stakeholders while keeping customers moving confidently through every milestone. * You’re no stranger to details and juggling a lot of them - whether it’s competing customer timelines, shifting priorities, or details in an email you send. Your complex customer experience has reinforced your organization and commitment to doing something right the first time. * You love a good process - creating cross-team documentation and workflows that make everyone's lives easier is genuinely satisfying to you because you care about your team. * Communication is your superpower - you balance polish + warmth in any team or customer interaction. YOUR FUTURE TEAM This role reports to Michelle Wamack [https://www.linkedin.com/in/michelle-wamack-967699184/], our Director of Implementations and one of equipifi's early builders (she knows the product & industry like the back of her hand and brings humor to any situation). You’ll work closely with our Implementations teammates and technical stakeholders - all deeply committed to our customers, product, and each other. EQUIPIFI BENEFITS * Competitive compensation includes stock options offered to all employees * Unlimited Paid Time Off, plus paid holidays, and parental leave * Flexible hybrid office/work from home philosophy. * 401(k) program available with 50% match up to 5% * Comprehensive medical, dental and vision insurance coverage with 100% of employee premiums paid for by equipifi and 50% for dependents’ premiums * Long-term and Short-term disability, as well as term life insurance coverage with 100% of premiums paid for by equipifi ALMOST READY TO APPLY? We know that great candidates don’t always check every box on paper. If this role gets you excited and you feel you’d bring insight, creativity, and passion to what we are building, we strongly encourage you to apply. Our qualifications are meant to set everyone up for success, but let’s face it - startups aren’t in the business of mundane box checking. We’re committed to building a team with diverse backgrounds, experiences, and ways of thinking, because that’s how we tackle big challenges and grow together. If you’re ready to push boundaries and contribute your unique perspective, we’d love to hear from you. equipifi is not currently offering visa sponsorships for any position. equipifi is an Equal Opportunity Employer. All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status, partnership status, familial status, national origin/ancestry, alienage or citizenship status, mental or physical disability or medical condition, handicap, military status, veteran’s status, genetic information, unemployment status, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, sexual or reproductive health decisions, or any other status protected by federal, state, or local law (“Protected Characteristics”).

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Responsibilities

Manage the end-to-end customer implementation process from kickoff to go-live, serving as the primary point of contact and trusted advisor. Collaborate with technical stakeholders and internal teams to ensure successful product adoption and a smooth handoff to Account Management.