Customer Insight & Analytics Specialist at Ferring Pharmaceuticals

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Market Insights, Performance Analytics, Omnichannel Execution, Data Analysis, Market Research, Forecasting, Segmentation, Brand Performance Tracking, Collaboration, Data Quality, Governance, Digital Solutions, Training, KPI Tracking, Commercial Systems, Resource Deployment

Industry

Pharmaceutical Manufacturing

Description

Job Description: Job Summary (Purpose): The Customer insight & analytics manager is responsible for enabling high-performing and data-driven commercial operations by leveraging market insights, performance analytics, omnichannel execution. This role ensures that commercial initiatives are efficiently executed and continuously improved, supporting sustainable business growth and superior customer engagement. Key Duties and Responsibilities 1. Commercial Performance & Market Analytics Analyze internal and external market data to assess business performance, identify gaps, and generate actionable insights Collaborate with cross-functional stakeholders (Sales, Marketing, Medical, Finance, NPP) to translate data into commercial actions Support strategic planning and resource deployment based on market dynamics and business trends Build and maintain performance dashboards to track KPIs across customer engagement, sales execution, and brand performance 2. Data analytics / NPP (New Product Planning) market research and data support Analyze prescription, sales, and competitive data to identify market trends, growth opportunities, and risks Perform market share analysis, forecasting, segmentation, and brand performance tracking Collaborate with commercial teams to develop hypotheses and deliver data-driven insights that address key business questions Provide insights into therapeutic area dynamics, competitor launches, generics entry, and pricing impact 3. Omnichannel Execution Support Ensure operational readiness of omnichannel initiatives by coordinating systems, process flows, and field force adoption Track and evaluate omnichannel campaign execution and suggest optimization actions based on data-driven insights 4. Commercial Systems & Data Infrastructure Act as business lead for relevant commercial systems (e.g., BI platforms) Ensure data quality, governance, and effective utilization of commercial tools Collaborate with IT and vendors to implement or enhance digital solutions aligned with business goals Train end-users and drive adoption of tools and processes to improve operational execution Location: Ferring Korea Ferring Pharmaceuticals a privately owned, research-driven, specialty biopharmaceutical group committed to building families and helping people live better lives. We are leaders in reproductive medicine with a strong heritage in gastroenterology and urology, and are at the forefront of innovation in uro-oncology gene therapy. Ferring was founded in 1950 and employs more than 7,000 people worldwide. The company is headquartered in Saint-Prex, Switzerland, and has operating subsidiaries in more than 50 countries which market its medicines in over 100 countries. Learn more at www.ferring.com, or connect with us on LinkedIn, Instagram, YouTube, Facebook and X. At Ferring, we'll give you the tools to shape a career build on purpose. Join us and help People around the world to build families and live better lives. Click HERE to enlarge the picture. Click HERE to learn more about this award. At Ferring, our focus on Patient Advocacy drives our commitment to create more equitable health outcomes for all, at every stage of their healthcare journey. We believe in everyone’s right to access the best treatment, pioneering into new therapeutic areas, and developing innovative ways to diagnose, treat and prevent diseases. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

Responsibilities

The Customer Insight & Analytics Specialist is responsible for enabling data-driven commercial operations through market insights and performance analytics. This role involves analyzing market data, collaborating with cross-functional teams, and supporting omnichannel initiatives to drive business growth and customer engagement.