JOB DESCRIPTION

JOB TITLE: Customer Insight Copywriter Assistant Manager.
SALARY: £39,825pa to £48,675pa plus an extensive benefits package.
LOCATION: Bristol. Edinburgh, Leeds, Halifax or Chester.
HOURS: 35 hours, full time.
WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of the above the listed hubs.
At Lloyds Banking Group we believe that data is more than numbers — it’s the voice of our customers, the pulse of our business, and the foundation of our future. We’re looking for an experienced Insight Copywriter to join our team. This is a unique opportunity to shape how we communicate insight across the organisation — turning sophisticated data into compelling stories that drive action, influence decisions, and inspire change.

SKILLS REQUIRED:

• Proven experience in copywriting, content strategy, or storytelling — ideally within financial services, consultancy, or a data-driven environment.
• Proficiency in Microsoft 365 (M365) tools — especially Word, PowerPoint, and Teams — to create, collaborate, and present insight-driven content effectively
• An interest in customer insight, behavioural data, and research communication.
• Some experience in writing, editing, and conceptual thinking skills. Ability to simplify ideas without losing nuance or meaning.

ABOUT THE ROLE

We’re looking for an Insight Copywriter assistant to join our team. This is a fantastic opportunity to grow your skills in storytelling and insight communication, helping to turn sophisticated data into clear, engaging narratives that support decision-making and drive positive change.

ABOUT THE ROLE:

You’ll support the team in crafting compelling content from customer insights, behavioural trends, and market research. Working alongside analysts, researchers, and senior writers, you’ll help bring clarity to complexity and ensure our insights are accessible, memorable, and actionable.
This role is ideal for someone early in their career who is passionate about writing, curious about data, and eager to learn how storytelling can influence business outcomes.

KEY RESPONSIBILITIES:

• Translate data and research into clear, compelling copy for a range of audiences and formats.
• Create stories that bring insight to life customer understanding and impact across written reports, presentations, and strategic documents.
• Collaborate with insight analysts, researchers, marketers, and team mates to shape content around customer behaviour and business objectives.
• Ensure consistency of tone, clarity, and impact across all insight communications.
• Learn and apply storytelling best practices to support the wider insight function.