Customer Insight Specialist

at  JYSK

Job Description
Are you passionate about working with customer insights, and do you want to be part of an exciting journey where you ensure the voice of the customer across JYSK? Then you might be the new Customer Insight Specialist we are looking for!

ABOUT US

We believe that our employees are key to our success going from one store in 1979 to more than 3,300 stores worldwide today. That is why we strive to offer development and possibilities of growing within JYSK, and we also take pride in rewarding engagement and a great effort among our employees. Our three fundamental JYSK Values – Tradesman, Colleague and Corporate Spirit – express the behavior and attitude that we can expect from each other. We trust each other, and we believe in delegation and freedom with responsibility.
JYSK wants to include everyone, no matter the age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and experience. Together, we secure our inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Because a great mix of minds, talents and unique personalities makes us a stronger team.
For more information, please visit our career page.

• Lead customer insight projects from start to end – both qualitative and quantitative - for stakeholders across JYSK to bring customer insights for decision-making
• Assess and apply most relevant methods to get valid and applicable insight in cooperation with stakeholders and in some cases external partners
• Analyse and interpret customer data to actionable insights by use of both existing and new data sources including our new digital solutions (e.g. CDP)
• Communicate actionable customer insights to stakeholders across JYSK
• Set up and maintain ongoing reporting on main customer KPIs for top management and relevant stakeholders across the customer journey
• Develop the customer insight function together with the rest of the tea