KONE is a global leader in the elevator and escalator industry: our job is to make the world’s cities better places to live. At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.
Commercial & Operations ensures we are the most competitive in each of our businesses, throughout the lifecycle. Commercial and Operations has a crucial role in helping KONE to be faster, nimbler, helping our frontlines to serve our customers better than any other company in the industry.
We are now looking for a

KEY RESPONSIBILITIES:

• Leading the entire execution process of globally-managed customer survey projects, ensuring timely and efficient delivery.
• Coordinating survey activities in conjunction with KONE stakeholders, technical teams, and agencies.
• Conducting hands-on data analysis, including data preparation and mining.
• Converting data into insights through innovative reporting, preparing engaging results delivery through presentations or other creative means for various stakeholder groups.
• Facilitating communication and training for stakeholders to ensure effective project execution and the application of insights.
• Supporting the Customer Insight team in administrative activities such as intranet updates and documentation.

TO SUCCEED IN THIS ROLE, YOU SHOULD HAVE:

• Proven experience managing large-scale international customer research projects; prior experience with an agency is desirable.
• Skilled in data preparation using MS Excel; data visualization and presentation through PowerBI, PowerPoint and other modern approaches.
• Outstanding communication abilities to effectively deliver essential project details to stakeholders and agencies.
• Capable of managing competing priorities while adhering to deadlines, without compromising on quality and precision.
• A collaborative team player with a positive and proactive approach.
• Understanding of and passion for customer experience management.
• Experience working in an international, diverse and matrix organization
• Full professional proficiency in both spoken and written English.
• Knowledge of leading survey platforms like Medallia and Qualtrics; familiarity with CRM systems such as Salesforce is an advantage.
• Master’s or Bachelor’s degree in Business Administration or related field.