SALARY

Competitive salary

• Based at Stockport or Perth, with hybrid working

• Part-time role, 3 days per week (with a coordinated Team working day)Competitive salary and benefits

LOOKING FOR A ROLE WHERE YOUR INSIGHTS SHAPE DECISIONS THAT TOUCH MILLIONS OF CUSTOMER JOURNEYS?

At Stagecoach, we’re on a mission to put our customers at the heart of everything we do. As a Customer Insight Specialist, you’ll play a vital role in helping our business understand our customers better, what they value, how they experience our services, and where we can make improvements. Your work will directly influence strategies across customer experience, marketing, and operations.

WHAT YOU’LL BE DOING:

• Leading customer research and insight projects, using both quantitative and qualitative methods.
• Developing and driving our Voice of the Customer (VoC) programme, ensuring every part of Stagecoach understands and acts on customer feedback.
• Managing our ongoing customer KPIs and reporting, helping colleagues at every level interpret results with confidence.
• Synthesising insights from multiple sources to tell compelling stories that inform business-critical decisions.
• Supporting innovation workshops, customer immersion activities, and co-creation initiatives.Sharing the latest insights from external research bodies to keep Stagecoach ahead of industry trends.