WANT TO JOIN ONE OF THE UK’S FASTEST GROWING COMPANIES?

We are One Retail Group, a multi-national online retailer, brand owner, and marketplace specialist recognised as one of the fastest-growing companies in the UK. Our story is humble, growing from a single product launched in 2013, we now own nine brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. One Retail Group dispatches thousands of orders per day across the globe via our own e-commerce websites and online marketplaces such as Amazon.

WHEN YOU COME IN TO WORK…

We are looking for a technically skilled yet customer-obsessed analyst to help us truly understand our customers and turn their feedback into action. Reporting to the Customer Care & Insights Manager, you will combine advanced analytics with hands-on management of our review and survey platforms — building the reporting infrastructure we need from scratch while keeping close to the real stories behind the numbers.
This role is perfect for someone who loves diving deep into data but also thrives on the human side of customer experience. You will design and automate reporting from multiple sources, monitor customer sentiment, and make sure the “voice of the customer” is visible across the business. Your work will directly shape product improvements, customer experience enhancements, and business decisions.

• Review platform management:
• Own day-to-day monitoring of customer review platforms (e.g. Trustpilot, Amazon), ensuring timely responses and brand-aligned tone.
• Track ratings, sentiment, and recurring themes — both qualitative and quantitative — and escalate key issues or wins.
• Design and maintain a sentiment analysis process (manual + AI-driven) to track changes over time.
• Identify opportunities to proactively encourage positive reviews and address root causes of negative ones.
• Data Infrastructure & Reporting:
• Build our customer experience reporting suite from scratch, mapping all relevant data sources.
• Create automated dashboards and reports in Power BI, Tableau, or similar.
• Use advanced Excel (Power Query, VBA, macros) and SQL/Python to process, clean, and analyse large datasets.
• Integrate AI tools for text mining, classification, and predictive analysis of customer feedback.