BRIGHTER FUTURES START HERE

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.
With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

WHAT YOU’LL BE DOING

As a Customer Insights Manager working for Kmart you will:

• Lead Merchandise-Focused Insights: Develop and execute a customer insights plan tailored to Merchandise, ensuring alignment with business priorities, timelines, and budgets.
• Partner with Merchandise Teams: Work closely with Buyers, Planners, and Category Managers to understand their goals, influence decisions, and embed insights into range reviews (TPRs), and merchandise strategy.
• Drive Strategic Impact: Translate customer insights into actionable recommendations that shape range decisions, marketing activation, and omni-channel customer strategies
• Champion Customer-Centric Thinking: Advocate for the customer across Merchandise and broader business forums, ensuring insights are understood, applied, and drive measurable results.
• Collaborate Across Functions: Align with the broader Customer Insights team to share best practices, maximise ROI, and ensure a consistent voice of the customer across the business.
• Manage Research Projects: Oversee external research partners to deliver high-quality insights on time and within budget.

TO BE SUCCESSFUL IN THIS ROLE YOU’LL HAVE:

• Merchandise Partnership Experience (Essential): Proven experience working closely with Merchandise teams in a retail environment, with a strong understanding of range planning (TPRs), and merchandise strategy.
• Strategic Influence: Ability to influence decision-making and embed insights into commercial and strategic planning.
• Customer & Market Understanding: Experience in translating customer data into meaningful strategies that enhance the customer offer.
• Analytical & Research Skills: Familiarity with research methodologies and data tools (e.g., Q, Power BI), with the ability to interpret and communicate findings clearly.
• Strong Communication: Excellent stakeholder engagement and presentation skills, with the ability to tell compelling stories through data.
• Retail Acumen: A background in retail, ideally across both physical and digital channels.