KONE is a global leader in the elevator and escalator industry: our job is to make the world’s cities better places to live. At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.
Commercial & Operations ensures we are the most competitive in each of our businesses, throughout the lifecycle. Commercial and Operations has a crucial role in helping KONE to be faster, nimbler, helping our frontlines to serve our customers better than any other company in the industry.
We are now seeking a passionate and experienced

• Collaborate with the survey implementation team to lead the design of reporting plans, content and delivery approaches that meet diverse business needs.
• Conduct extensive data analytics for numerous large-scale global customer surveys spanning over 50+ countries.
• Visualize data and insights for intuitive interpretation and easy consumption by employees at varying levels.
• Generate skilled insights, articulate effectively, and build relationships to create customer-focused storytelling.
• Utilize evolving technologies, combining conventional and creative methods to establish scalable systems for efficient analysis, reporting, rapid deployment and adoption of customer insights.
• Own the process to enable enterprise-wide access to the data analytics platform.
• Enhance efficiencies in critical enablers i.e., people, tools, processes, to create meaningful data connections with other intelligence platforms.
• Leverage agency partners to amplify best practices, bring the outside-in perspectives to elevate the impact of measurement program.
• Create a learning agenda to support change management that promotes insight generation and adoption.