Customer Insights Specialist at Vodafone United States

Giza, Giza, Egypt -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Insights, Data Analysis, KPI Development, Market Research, Stakeholder Management, Profitability Assessment, Business Case Modelling, Customer Segmentation

Industry

Telecommunications

Description

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. Role Purpose Providing Insights for the Customer behaviour changes in a highly dynamic competitive market mainly through monitoring & inventing KPIs to track the products performance, assessing & analysing performance of ATL, BTL & structured moves. Also, understanding the customer needs & providing the right actionable Insights to the stakeholders to enhance the Company’s performance & minimize Role Profile Create & develop daily, weekly & monthly dashboards. Invent new KPIs for better performance tracking. Build and manage relationships with internal customers (Stakeholders) Integrate different types of insights to provide a full integrated story Lead on aspects related to customer base profitability by administering effective assessments policies. Provide guidance on the viability of all products, initiatives based on profitability, business case modelling and base risk assessment. Remain up to date on overall market moves to ensure that Vodafone propositions are competitive in the market. Influence stakeholders’ decision making by providing the right actionable Insights. Competencies & Qualifications 0-2 years of Marketing experience preferably in telecom sector. 0-2 years of Quantitative Data Analysis experience. B.SC degree Engineering, Business, Economics, Marketing. Experienced in briefing of and working with qualitative and quantitative market research, Pricing, customer data, financial information and customer segmentation. Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.

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Responsibilities

The Customer Insights Specialist will provide insights into customer behavior changes by monitoring KPIs and analyzing product performance. They will also integrate various insights to influence stakeholder decision-making and enhance company performance.