Customer Intelligence and Analytics - Product Area Lead at Ing Firm

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Advanced Analytics, Artificial Intelligence, Machine Learning, Python, R, SQL, GCP, Azure, Data-Driven Capabilities, Strategy Development, Product Delivery, Stakeholder Engagement, Commercial Acumen, Team Leadership, Risk Management, Technology Integration

Industry

Banking

Description

At ING, individuality fuels innovation. In the Growth Tribe, we create space for people to bring their unique perspectives, challenge the status quo, and shape bold ideas that move the business forward. With the support of a global organisation, an inclusive culture, and access to cutting‑edge technology, you’ll have the platform to grow your career and make a meaningful impact. We’re seeking a visionary leader in Data Analytics and AI to accelerate the future of our Retail Bank. As part of the Customer Interactions Tribe within the Growth Tribe, you’ll lead the development and execution of data-driven capabilities that power personalised customer experiences, smarter decisioning, and operational excellence. This role is central to how we connect with customers, anticipate their needs, and deliver differentiated value. As Product Area Lead – Advanced Analytics & Intelligent Solutions, you’ll drive a multi-year analytics and AI strategy that transforms core Retail Banking processes and outcomes. You’ll guide teams to shape and deliver advanced analytics, machine learning, and intelligent solutions—embedding them into journeys across lending, deposits, engagement, and service. Your leadership will influence strategy at the highest levels while also enabling hands-on delivery that achieves measurable, commercial results. What You’ll Do Drive the multi‑year analytics and AI roadmap for Retail, embedding advanced analytics and machine learning into core customer and operational processes. Own the analytics P&L, ensuring initiatives deliver measurable commercial outcomes aligned to Retail priorities. Oversee end‑to‑end delivery of analytics solutions across lending, deposits, engagement, and service. Translate business challenges into data‑led, actionable solutions, influencing executive decision‑making. Build alignment across product, risk, operations, and technology while uplifting analytics capability across teams. What We’re Looking For A strategic, future‑focused analytics leader with deep expertise in advanced analytics, AI, and ML. Hands-on proficiency with Python, R, SQL, and cloud platforms (GCP or Azure). Proven experience leading multi‑disciplinary analytics teams, including managers of managers. Proven commercial acumen with a track record of delivering measurable business outcomes and owning P&L. Exceptional communication and stakeholder engagement skills, capable of influencing at executive levels. What’s in it for you? Discounted ING Health Insurance An additional Rest Day to support your wellbeing An IMPACT day to volunteer on approved sustainability activity About Us At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply Sound like your kind of vibe? We can’t wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more? Contact: Skye Griffiths on skye.griffiths@ing.com For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com Applications close Friday 20 March Before you apply Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager #LI-DNI We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

Responsibilities

This role involves driving the multi-year analytics and AI roadmap for Retail Banking, embedding advanced analytics and machine learning into core customer and operational processes. The lead will also own the analytics P&L, ensuring initiatives deliver measurable commercial outcomes aligned with Retail priorities.