Customer Issue and Investigation Coop at Ericsson

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

34.5

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Programming, Scripting Languages, Python, Java, Bash, Organization Skills, Communication Skills, Linux, Microsoft Office, Data Analysis, Electronic Circuits, Computer Networking, Automation, AI Tools, Telecom, RF Networking

Industry

Telecommunications

Description

Grow with us Customer Issue and Investigation Coop Location: Ottawa, ON. Duration: Duration: 12 - 16 months (for co-ops) | 8 months+ (for interns, with potential for extension) Start date: May 4th, 2026 Please upload your unofficial transcript when applying. (Use the "Cover letter" uploading tab.) Please indicate in your resume or a cover letter how many months you are available for. At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position. You will do: Learn about Ericsson Base Station and Radio maintenance products for Remote (Milano FVs) and Indoor (IRUs, Dots and IC8855), and basebands (G3 and G4) Learn about NG-OLLS (Open RAN) and configuration with G4 Baseband and Cloud RAN (vDU) Support with case investigation and hands-on lab reproduction for issues occurred with Remote and indoor radios in customer networks Get familiar and execute Test Object List test cases for new Radios developed in Radio Product Canada (RPCA) Gather experience with Qualcomm UE SW and support PC installation in lab E Support with test cases automation by designing Moshell scripts for Node configuration (NG-OLLS), new features activation (e.g. Flexible IBW) Attend and prepare workshops, participation in knowledge transfer sessions Perform data analysis relating to Ericsson radios and the performance of our CIIG (Customer Issue & Investigation Group) team. Automate and use AI tools and agents frequently You will bring: Enthusiasm and willingness to work with CIIG team and learn about Ericsson radio products and how the customers use them in 5G deployments across the world Familiar with programming, scripting languages (Python, Java, bash) Strong organization and communication skills (in English) Familiarity working in a Linux-based environment. Familiarity with Microsoft office tools (Excel, Word, PowerPoint, Power BI) Basic understanding of electronic circuits and their components (resistors, capacitors, inductors, amplifiers, diodes, etc). Basic understanding of computer networking Programming for automation and fluent with AI tools, AI agents and generative AI Basic Telecom and RF networking Eligibility requirements: 2.7+ GPA or equivalent , Uploading an unofficial copy of your transcript Actively enrolled in an accredited undergraduate on a full-time basis at a four-year college or university at the time of the co-op/internship Be available to work 40 hours per week What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: Canada (CA) || Ottawa Job details: Developer Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. The salary range for this position is Ottawa: $25.5 - $34.5

Responsibilities

The role involves learning about Ericsson's radio maintenance products and supporting case investigations in customer networks. Additionally, the position includes executing test cases and automating processes using AI tools.