Customer IT Assurance Manager
Job Description:

ROLE OVERVIEW

The Customer IT Assurance Manager is a key member of the Technology External Assurance (TEA) function reporting directly to the Head of External Assurance. The purpose of this role is to successfully enable operation of the TEA function focused on Customer IT Assurance with the execution and management of activities including bids & tenders, contract reviews, due diligence, audits, findings, to deliver the expectations of BGIUK’s customers aligned to defined SLAs and deadlines.
The role holder will also identify and deliver enhancements to TEA operations and evolving customer expectations are maintained including partnering with other functions, within IT, Commercial, Legal, Data Privacy and the wider business. Additionally, the role holder will provide surge support with the execution and management of Supplier assurance activities.
The role holder will be expected to take an active part in the operation of the function by overseeing the activities of other members of the team and deputising for the Head of External Assurance as required.

KEY SKILLS / QUALIFICATIONS NEEDED FOR THIS ROLE:

• Senior professional experience with direct management responsibilities in either a Big 8 external practice, Internal Audit, or supplier / customer assurance function for a financially regulated / FinTech entity.
• Certified in relevant audit, risk and security certifications preferably with one of the following: IIA, CISA, CISM, or CISSP.
• Strong information security/assurance, audit, compliance and risk knowledge, experience of IT risk and assurance frameworks, and control assurance assessments (e.g. ISO 27001, CIS 20, NIST, etc).
• Demonstrable experience in planning, executing and supervision of activities / deliverables such as controls assessments or audits.
• Demonstrable experience in review and assessment of contractual or regulatory artifacts / documentation.
• Effective critical thinking and problem solving to ensure that operations are delivered to expected standards and defined timelines while ensuring that stakeholder expectations are managed accordingly.
• Extremely good organisational, communication and administration skills with an exceptional eye for detail.
• Ability to continually prioritise and execute multiple activities at the same time with minimal supervision.
• Demonstrable strong written, interpersonal and verbal communication skills.
• Demonstrable ServiceNow and exceptional Microsoft Office 365 skills, including SharePoint.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discount