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Customer Journey Expert at Ing Firm

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Journey Design, Data Analysis, Product Strategy, Marketing Strategy, Channel Strategy, Stakeholder Coordination, Customer Experience Improvement, Business Outcome Responsibility

Industry

Banking

Description

Designs and tracks customer journeys and creates and delivers relevant products, marketing and/or channel strategies with a focus on product, taking decisions based on customer data, being responsible for business outcomes, and coordinates with relevant internal and/or external stakeholders, in order to design new and continuously improve existing customer experiences. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

Responsibilities

This role involves designing and tracking customer journeys while creating and delivering relevant product, marketing, and/or channel strategies, focusing heavily on product decisions driven by customer data. The expert will be responsible for business outcomes and coordinating with various internal and external stakeholders to continuously improve customer experiences.