Customer Journey Expert Life Events at ING

, , Belgium -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Journey Expertise, Process Management, Project Management, Stakeholder Coordination, Communication Skills, Analytical Skills, Detail Orientation, Microsoft Office Proficiency, Proactivity, Self-Discipline, Team Collaboration, Problem Identification, Risk Management, Learning Agility, Agile Methodologies, Language Proficiency

Industry

Financial Services

Description

Your Role: Customer Journey Expert Life Events As a CJE Life Events, you will have end-to-end ownership of key processes including Successions, Seizures, and Police & Tax Investigations. As a product CJE, you know your processes inside out, both from a customer’s or internal point of view. You lead and execute changes based on the strategic goals defined by ING. Together with your Product Owner and Product Lead, you know and own the backlog of requests for changes. You enable them them in prioritizing backlog as aligning with stakeholders. You actively guard this prioritization in your meet ups with those stakeholders. Based on the process, you are responsible for keeping communication channels like ING Today, ing.be, and IRIS up to date. You lead all risk work (PBRA, Cas audits, PARPs…) in a pragmatic, proactive and efficient way. Who You Are * You are self-disciplined, proactive, and organized. You take the initiative. You take action. You identify problems and risks and come up with mitigation actions. * You take e2e responsibility for your work and coordinate with stakeholders to be successful. Proactive follow-up is part of it. * You communicate and write clearly in at least English and French or Dutch. * You manage your time effectively. You clearly see the difference between relevant and less relevant topics. You understand the difference between important and urgent things to set the right priorities. If required, you shift gears. * You are analytical and have an eye for details. Hard on the correctness and quality, soft on the people. * You like to win as a team and help others to achieve team success. You are curious and eager to learn. * You know how to work with Microsoft Office tools. What you don’t know yet, you can learn. Knowledge of Adobe * You have experience or are motivated to learn in project management and process management. What We Offer - A hybrid way off working requiring 50% presence in the office (min 2 days/week in our Brussels HQ) - A filled backlog that would like to be addressed. - A dynamic, informal team with innovative and driven colleagues: work & laugh hard. - Agile working culture that values new ideas and inclusiveness. - Opportunities for personal and professional growth and a direct impact on operational excellence and customer satisfaction. Ready to make a difference? Apply now and help us shape the future of banking. Hiring manager or team members are available for an informal chat. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

Responsibilities

The Customer Journey Expert will have end-to-end ownership of key processes related to life events, leading and executing changes aligned with strategic goals. They will manage communication channels and lead risk work in a proactive manner.