KEY ACCOUNTABILITIES

• Partner with key members of the Credit Card teams and elsewhere to translate business and analytical requirements into GCP data solutions, ensuring they align with our strategic objectives
• Insight Integration: Play a leading role in making sense of customer insights and incorporating them into prioritisation and design decisions.
• Cross- Functional Collaboration: Work closely with various functions such as Data Engineering to ensure data solutions are seamlessly integrated aligned to business needs.
• Identifying process improvements: Recognise and address shortcomings in existing processes, systems, and procedures using your proven analysis and problem-solving skills.
• Customer Advocacy: Act as a champion for the customer, ensuring their voice is heard and their needs are met in all product decisions.
• Professional development: Develop personal capabilities through formal and informal training opportunities while mentoring others as needed.
• Supporting team objectives: Respond to individual and team goals, investing in personal performance by improving your own skills and capabilities.
• Conducting research activities: Support outcomes by carrying out research using existing systems and protocols.
• Evaluating proposals: Analyse and evaluate the feasibility of sophisticated products/services proposals, making vital adjustments with mentorship from senior colleagues or by leading a specialist team.
• Support in long-term planning: Partner with experienced teammates to establish and integrate elements of a long-term planning system

HERE’S HOW YOU’LL MAKE THE DIFFERENCE IN THIS EXCITING ROLE…

• Demonstrable experience in product management, with a focus on customer journey mapping and optimisation ideally in a data environment.
• Strong analytical skills, interpret sophisticated data and translate insights into actionable strategies.
• Excellent written and verbal communication skills tailored to various audiences.
• Strong grasp of technology and its utilisation in improving customer experiences.
• Demonstrated ability to identify and implement process improvements.
• Capability to work within established data management systems and procedures.
• Dedication to personal growth and fostering the growth of others.
• Flexibility: Ability to thrive in a fast-paced, dynamic environment and effectively prioritise tasks.
• Strong problem-solving abilities with a proactive approach to identifying and addressing challenges.