JOB DESCRIPTION SUMMARY

Are you passionate about shaping exceptional Developer Experience for our 1000’s of Engineers through innovative Internal Developer Platform journeys?
We’re looking for an experienced and passionate Customer Journey Manager to work on our flagship Internal Developer Platform. You’ll be part of a collaborative, forward-thinking engineering team that delivers value for 1000’s of our Engineers “customers” across the bank who use our Internal Developer Portal, all delivered via agile methodologies
The ideal candidate will have a solid track record with demonstrable experience as a Customer Journey Manager, or similar industry recognised roles for example Service Designer, Customer Experience Designer, Customer Experience Manager.
Please be aware, the solutions and area where you work cover the automated provisioning of application & infrastructure resources, so it’s essential that you are comfortable working in a highly technical team and able to transcending the technical architecture and present this through journeys that simplify the Developer Experience for our customers.

JOB DESCRIPTION

JOB TITLE: Customer Journey Manager

OUR TEAM

Are you passionate about shaping exceptional Developer Experience for our 1000’s of Engineers through innovative Internal Developer Platform journeys?
The Platform Engineering team is on a mission to create the next generation technical platform for Lloyds Banking Group that will be consumed by every engineer across the entire group. You’ll be at the heart of one of the UK’s biggest financial service technical transformations.
We’re looking for an experienced and passionate Customer Journey Manager to work on our flagship Internal Developer Platform. You’ll be part of a collaborative, forward-thinking engineering team that delivers value for 1000’s of our Engineers “customers” across the bank who use our Internal Developer Portal, all delivered via agile methodologies
The ideal candidate will have a solid track record with demonstrable experience as a Customer Journey Manager, or similar industry recognised roles for example Service Designer, Customer Experience Designer, Customer Experience Manager.
Please be aware, the solutions and area where you work cover the automated provisioning of application & infrastructure resources, so it’s essential to be comfortable working in a highly technical team and able to transcending the technical architecture and present this through journeys

What you’ll do

• T he CJM is responsible for understanding and optimising the end-to-end internal Developer Experience for our 1000’s of Software Engineers & Developers across the bank to ensure the needs of these Engineers remain at the forefront of all journeys.
• Working closely with Product Owners, Engineers, both in our business teams and within our Labs to ensure our journeys are intuitive, efficient, and aligned with business outcomes.
• You’ll also help shape the IDP roadmap to ensure we not only build the right products but build the products right, ensuring the intended user experience, and journey design is accurately represented.
• You’ll be an active member of the Platform CJM chapter sharing knowledge and supporting junior colleagues across the Platform and wider bank.
• It’s an ideal role for someone with a strong background in process modelling, Journey mapping, or with experience in service blueprints, UX modelling, or customer research.

What you’ll do

• T he CJM is responsible for understanding and optimising the end-to-end internal Developer Experience for our 1000’s of Software Engineers & Developers across the bank to ensure the needs of these Engineers remain at the forefront of all journeys.
• Working closely with Product Owners, Engineers, both in our business teams and within our Labs to ensure our journeys are intuitive, efficient, and aligned with business outcomes.
• You’ll also help shape the IDP roadmap to ensure we not only build the right products but build the products right, ensuring the intended user experience, and journey design is accurately represented.
• You’ll be an active member of the Platform CJM chapter sharing knowledge and supporting junior colleagues across the Platform and wider bank.
• It’s an ideal role for someone with a strong background in process modelling, Journey mapping, or with experience in service blueprints, UX modelling, or customer research