JOB DESCRIPTION

Job Title: Customer Journey Manager
Location: Leeds
Salary: £59,850 - £66,500
Hours : Full time
Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Leeds office.

WHAT YOU’LL BE DOING:

• Represent the voice of the customer, deeply understanding their journey and ensuring their needs are met.
• Build detailed customer journey maps to communicate information concisely and cultivate a shared vision.
• Ensure customer journeys are well-documented and accurately translated during the build phase.
• Use data and management information to identify areas for improvement and drive significant benefits.
• Collaborate with the product owner to shape the roadmap, aligning it with customer and business needs.
• Build a CJM community within Stockbroking to deliver a consistent end-to-end experience for customers.