JOB DESCRIPTION

Job Title: Customer Journey Manager
Location: Bristol
Salary: £59,850 - £66,500
Hours : Full time
Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Bristol office.

ABOUT THIS OPPORTUNITY:

Join Lloyds Banking Group and be part of a team that’s transforming how we use the power of data to enrich customer experiences. Within our Data Propositions Lab, we’re looking for a Customer Journey Manager to help us shape journeys that keep customer needs at the heart of everything we do.
Step in to a multifaceted feature team within the Client Data & Analytics Platform, where you’ll take a leading role in shaping customer journeys for an exciting new product designed to support our Business & Commercial Banking customers. Working at the intersection of Product, Experience Design and Engineering, you’ll ensure the user experience is thoughtfully crafted and accurately delivered. Collaborating closely with the Product Owner, you’ll help bring innovative ideas to life, translating customer needs into seamless digital experiences that make a real impact.

WHAT YOU’LL BE DOING:

• Lead the optimisation of end-to-end customer journeys, ensuring they meet user needs and business goals.
• Collaborate across product, design and engineering teams to align journey design with intended user experience.
• Integrate insights from multiple data sources to inform prioritisation and design decisions.
• Use mapping tools to visualise journeys and see opportunities for improvement.
• Champion continuous improvement and orchestrate across functional boundaries to enhance journey efficiency.
• Ensure customer outcomes are considered in every stage of journey development and iteration.