ABOUT US

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

KEY ACCOUNTABILITIES

• Design and Optimise Customer Journeys: Collaborate with the Product Owner and product team to understand, measure, and orchestrate customer journeys, ensuring they align with our strategic objectives.
• Insight Integration: Play a leading role in making sense of customer insights and incorporating them into prioritisation and design decisions.
• Cross-Functional Collaboration: Work closely with various functions across the organisation to seamlessly integrate technology and business processes.
• Identifying process improvements: Recognise and address shortcomings in existing processes, systems, and procedures using your proven analysis and problem solving skills.
• Data management: Establish outstanding customer outcomes by ensuring routines are clear and documented.
• Customer Advocacy: Act as a champion for the customer, ensuring their voice is heard and their needs are met in all product decisions.
• Professional development: Develop personal capabilities through formal and informal training opportunities while mentoring others as needed.
• Supporting team objectives: Respond to individual and team goals, investing in personal performance by improving your own skills and capabilities.
• Conducting research activities: Support outcomes by carrying out research using existing systems and protocols.
• Evaluating proposals: Analyse and evaluate the feasibility of sophisticated products/services proposals, making vital adjustments with mentorship from senior colleagues or by leading a specialist team.
• Support in long-term planning: Partner with experienced teammates to establish and integrate elements of a long-term planning system