JOB DESCRIPTION

JOB TITLE: Customer Journey Manager - Strategic Trade Flow, Markets Platform (12 Month Fixed Term Contract)
LOCATIONS: London
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

ROLE RESPONSIBILITIES

Understand:

• Independently understands the end-to-end journey
• Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
• Works with limited supervision and lead on Customer Journey and process maps (e.g Visio)

Optimise:

• Continually evaluates the effectiveness of the journey from a customer and business perspective
• Displays a continuous improvement approach to their journey

Orchestration:

• Coordinate cross functional alignment on journeys
• Understand cross-functional context and build alignment as needed