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Customer Journey Strategy Manager at Etihad Airways Australia

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Strategy, Change Management, Aviation, Hospitality, Travel Industries, Journey Mapping, Performance Tracking, KPI Definition, Predictive Analytics, Personalization, Segmentation, Industry Trends, Innovative Technologies, Mural

Industry

Airlines and Aviation

Description

Workshop design & execution: Conducting collaborative ideation sessions and journey mapping workshops using Mural to visualise future-state experiences Performance tracking & measurement: Defining forward-looking KPIs that measure journey success, working with analytics leads on predictive service success 7+ years in customer experience, strategy, or change management within aviation, hospitality, or travel industries Proven record of designing and delivering future-focused customer strategies Strong understanding of personalization, segmentation, & predictive analytics Keen understanding of industry trends and innovative technologies Expertise in Mural for journey mapping and collaborative ideation.

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Responsibilities

The role involves designing and executing workshops for collaborative ideation and journey mapping. Additionally, it includes defining KPIs to measure journey success and working with analytics leads on predictive service success.