About Flostream Ltd: Established in 2002, Flostream Ltd. is a leading global logistics and 3PL company, providing innovative logistics and fulfilment solutions to businesses of all sizes around the world. With over 20 years of experience, we have built a strong reputation for exceptional customer service, reliability, and technology-driven solutions.
Position Overview: Flostream Ltd. is seeking a passionate and driven Key Account Coordinator to join our dynamic team. As a Key Account Coordinator, you will play a crucial role in the success of our business by managing and coordinating the needs of our key clients. You will be the main point of contact for these clients, responsible for understanding their needs and providing timely and effective solutions.

· Proactively identify and resolve any issues, complaints, or concerns raised by key clients.

• Establish and maintain strong relationships with existing key clients.
• Identify and understand client needs, providing exceptional customer service.
• Develop and implement strategies to increase customer satisfaction and retention.
• Coordinate and manage the day-to-day operations of key accounts, including order processing, inventory management, and logistics.
• Work closely with various teams to identify new business opportunities and expand new and existing accounts.
• Monitor and analyse key account performance, providing regular updates and reports to management.
• Act as a liaison between clients and internal departments to ensure smooth and timely order fulfilment.
• Collaborate with the operations and finance teams to ensure accurate and timely invoicing.
• Stay up to date with industry trends, market developments, and competitors to maintain a competitive edge.