At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for a Customer Liaison Officer who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.
This role will cover the North of England and we are looking for someone who ideally lives in the Hartlepool / Middlesbrough / Leeds area

• Visiting newly built properties to make customers aware of who their water/fibre/heat providers are, promoting sign up and assisting with any new utility queries.
• Visiting existing customers to help them locate their utility equipment and promote self-serve to take readings.
• Visiting vulnerable customers to help them complete social tariff and watersure applications, 3rd party nominations forms and power of attorney handovers.
• Supporting financially vulnerable customers exploring available debt support options and signposting to relevant debt help and advice that are available in their areas.
• Promote brand awareness through local knowledge, organising community events, and engaging with customers.