Customer Liaison Officer at Standard Bank - UK

Breede Valley Local Municipality, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Reception, Needs Assessment, Service Channel Direction, Routine Request Resolution, Customer Flow Management, Risk Adherence, Compliance Adherence, Ethical Standards, Cross-sell Identification, Lead Logging, Client Servicing, Core Banking Systems, Digital Platforms, Empathy, Service Mindset, Governance Frameworks

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description To deliver a consistently professional and welcoming branch experience by acting as the first point of contact for customers, accurately identifying needs, directing customers to the appropriate service channel or banker, resolving routine service requests, and supporting seamless customer flow while adhering to all risk, compliance, and ethical standards. Key Responsibilities: Deliver an exceptional first point of contact experience by professionally welcoming customers, understanding their needs, and creating a positive and efficient branch environment. Accurately assess customer requirements and direct customers to the appropriate banker, specialist, or service channel to ensure effective and timely resolution. Proactively manage customer flow within the banking hall, intervening early with dissatisfied or vulnerable customers to prevent escalation and protect the customer experience. Resolve routine customer service requests and enquiries efficiently, ensuring accurate capturing, tracking, and follow-up within agreed service timelines. Identify customer migration and cross-sell opportunities during service interactions and ensure all leads are logged correctly and transparently in the presence of the customer. Qualifications National Certificate in Banking (NQF Level 5), FAIS-recognised, or a higher relevant banking or financial services qualification. Experience Required: Minimum of 1 to 2 years’ experience in a branch banking, frontline customer service, or client liaison role within a financial services environment. Demonstrated experience in handling customer enquiries, service requests, and complaints with professionalism, empathy, and a strong service mindset. Proven ability to work with core banking systems and digital platforms, including accurate capturing of customer information and service history. Exposure to identifying customer needs and supporting product migration, referrals, or service optimisation in line with business objectives. Sound experience in operating within strict compliance, risk, and governance frameworks while maintaining a high standard of customer care. Additional Information Behavioural Competencies: Documenting Facts and Interpreting Data Embracing Change and Thinking Positively Following Procedures and Upholding Standards Interacting with People and Team Working Managing Tasks and Meeting Timescales Producing Output and Showing Composure Technical Competencies: Banking Process & Procedures Client Servicing Customer Reception and Channelling Product Knowledge (Consumer Banking) Business Segment: Personal & Private Banking

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Responsibilities

The primary responsibility is to act as the first point of contact in the branch, professionally welcoming customers, accurately identifying their needs, and directing them to the correct service channel or banker. This role also involves resolving routine service requests efficiently while ensuring seamless customer flow and adherence to all standards.