ABOUT US

We are professional, agile, and forward thinking. Our goal is to Help to heat homes more efficiently and help those who are eligible for ECO 4 funding.

Our work environment includes:

• Modern office setting
• Work-from-home
• UK wide travel meeting customers
• Growth opportunities
• Relaxed atmosphere
• On-the-job training
• Flexible working hours
• Safe work environment

Overview:
We are seeking a motivated and detail-oriented Liaison to join our team. The ideal candidate will play a crucial role in facilitating communication and collaboration between different departments and our customers
Duties:
- Act as a bridge between internal departments and our customers, to ensure smooth communication and coordination.
- Provide support with preparing paperwork for the ECO submissions team.
- Assist in sales-related activities and customer interactions.
- Utilize our internal CRM to manage and track interactions.
- Assist with customer queries and complaints where relevant
- Obtain information at the customers request where details are required both before and after the work has taken place
- Ensure customers recieve all of the necessary documentation the require at the handover point of the installation
Requirements:
- Strong interperonal skills to manage customers from all walks of life.
- The ability to approach each customer with care, compassion and understanding whilst maintaining our company ethos.
- Experience in sales or customer service is preferred.
- Familiarity with CRM software is advantageous
This position offers the opportunity to enhance your communication, analytical, and sales skills while contributing to the overall success of our organization. If you are a proactive individual with a passion for fostering positive relationships and driving results, we encourage you to apply for this exciting Liaison role.
Job Types: Full-time, Permanent
Pay: £24,000.00-£27,000.00 per year

Benefits:

• Company pension
• Flexitime
• Free or subsidised travel
• Free parking
• Work from home

Experience:

• Customer service: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Willingness to travel:

• 50% (required)

Work Location: Hybrid remote in Salford M5 3E

Please refer the Job description for details