Customer Lifecycle Analyst at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AML/CTF Compliance, KYC, Sanctions Risk Management, Customer Service, Prudential Risk Management, Regulatory Compliance, Data Recording, Process Improvement, Stakeholder Management, Financial Crime Analysis

Industry

Financial Services

Description

Financial Crime Operations (FCO) is a team of 2000 Operations Professionals, part of the Financial Crime Services (FCS) team in Chief Operations Office (COO). The team is accountable for the development, implementation, and ongoing leadership of the Group’s financial crime operations shared service. Financial Crime Operations leads the Group’s approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of the following operational services AML, CTF, KYC, Sanctions, ECDD etc. You will be part of the Financial Crime Operations team with focus on ensuring strong operational cadences with a strong quality and compliance focus on outcomes with efficiency in the way that we disrupt financial crime. Financial Crime Operations footprint spans Australia, India and New Zealand. DO WORK THAT MATTERS As a Financial Crime Customer Lifecycle Analyst, you will contribute to the Group’s AML/CTF obligations with respect to the Group’s Part A and Part B Programme and FATCA/CRS requirements. You will provide superior levels of internal and external customer service while focusing on the Group’s goal of NPS+30 in 3 years and will play an important role in protecting our community. Your approach to prudential risk management when identifying and responding to business risks, as well as identifying opportunities to improve processes within your team/work stream, will be vital in the Group’s relentless pursuit of the elimination of financial crime. RESPONSIBILITIES Maintain an up-to-date understanding of the anti-money laundering, counter terrorism financing and sanctions legal and regulatory obligations of the group as they apply to your role. Actively contribute to the group’s goal of NPS+30 in 3 years by prioritising our customers and their lived experience above all else. Undertake all activities in line with the group's values and prescribed methodologies, strategies and policies. Demonstrate awareness of role-specific tasks by actioning all tasks in accordance with standard operating procedures (SOPs) and service level agreements (SLAs). Stay abreast of financial crime and security related trends and emerging issues, proactively identifying, understanding and acting on and/or escalating current and future risks to the group. Contribute to a culture of continuous improvement by identifying opportunities to increase efficiency and effectiveness of processes. Accurately record customer interactions, findings and decisions within the appropriate group systems in a concise and timely manner. Other tasks relating to the management of financial crime processes as directed by your manager. You will report directly to a Financial Crime Manager. This position has 0 direct reports. On any given day you will Deliver excellence in customer service and perform all tasks in accordance with the Group's policies and standards and regulatory expectations Exceed our customer’s expectations when capturing new and additional KYC, Source of Wealth / Source of Funds and other customer information Support multiple brands across various jurisdictions through the collection of information from front line staff and customers relating to complex entities and individuals throughout your work, operating within an inbound contact centre Document comprehensive evidence to support the collection of information Manage customer expectations on resolution process, timeframes, escalations and complaints Maintain confidentiality of customer information and circumstances, abiding by internal policies and processes and relevant privacy legislation Ensure you complete assigned tasks accurately and to the best of your ability Contribute to your team’s culture, performance and operational targets every day Identify and escalate potential and realised risks to the Group in all tasks performed, following appropriate pathways Contribute to the continual improvement of internal processes and customer care by providing suggestions and innovative ideas Undertake any other tasks assigned by your manager that you have the capability to perform safely We’re interested in hearing from people who have Financial services or related industry experience and/or experience in a customer-centric role Experience in a fast-paced, high volume operational environment A growth mindset and ownership of their development If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 18/07/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

The role focuses on managing AML/CTF and Sanctions obligations by collecting KYC and Source of Wealth information from customers and entities. It involves maintaining operational cadences, documenting evidence, and identifying risks to disrupt financial crime.