You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
This position will manage customer inventories in a manner consistent with the customer’s required service level while maximizing supply chain efficiencies and leading customer-facing inquiries. Collaborate closely with Distribution partners to coordinate customer order fulfillment and ensure customer expectations are met in cost effective manner. Facilitate problem resolution in the order fulfillment process through data analyses, system knowledge, supply chain knowledge, and resources.

In this role, you will:

• Ensure inventory transmitted to Dropship customers is accurate to influence buy box and protect service levels. Represent Kimberly-Clark in positive and professional manner when communicating with customers or the end consumer. Ensure accurate timely processing of customer orders. Participate in providing cost effective order fulfillment.
• Manage daily Dropship program health and communications to inform customers and cross-functional partners of performance trends, gaps and need for problem solving
• Manage superior customer service and inventories to desired levels through in-depth technical knowledge, analyses, and review of systems and daily reports. Recognize and address impact of actions within supply chain to identify and resolve inefficiencies, within the customer team. Demonstrate ability to transfer technical and systems knowledge across similar customers or within the department.
• Follow the process established for successful stock replenishment and order fulfillment, while demonstrating understanding of tools and systems, and sufficient knowledge of Consumer Sales policies and procedures to maintain internal controls. Identify potential improvement opportunities, and work with Process, Systems, Consulting and Support Team to research and implement changes.
• Actively participate in promotional planning process with the Buyer, Business Development Manager, and other internal supply chain functions. Continuously strive to provide information to improve sales forecasts through collaboration. Carefully manage promotional orders to minimize distribution costs.
• Maintain Order Fulfillment systems (Electronic Data Interface, Vendor Managed Inventory, or Co-Managed Inventory) and all files (Promotional information, customer processes and scorecards, customer information to ensure successful execution of customer requirements related to order entry and fulfillment. Provide support to team members to ensure success in meeting internal and external customer requirements.
• Provide superior service to internal and external customers with current information on products, stock availability and changes to orders, suggesting cost efficient alternative plans when orders cannot be serviced as requested. Build and maintain loyal relationships with customers through using effective communication and through offering customer solutions/options, because of effective problem solving.
• Strategically organize and develop plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations through Customer Logistics Solutions Management System.
• Maintain effectiveness of varying environments with different tasks, responsibilities, and people. Set priorities and strategically identify issues, underlying problems, and potential solutions to develop plan of action.
• Render judgments and make timely decisions in alignment with business objectives, strategies, and tactics. Promptly reconcile and communicate changes in plans and programs, conditions, requirements of marketplace, competitive activities, issues, and accomplishments that may affect results to various levels of staff. Conduct team adjustments to new changes and adjust to meet requirements of changing conditions/situations.

ABOUT US

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

In this role, you will:

• Ensure inventory transmitted to Dropship customers is accurate to influence buy box and protect service levels. Represent Kimberly-Clark in positive and professional manner when communicating with customers or the end consumer. Ensure accurate timely processing of customer orders. Participate in providing cost effective order fulfillment.
• Manage daily Dropship program health and communications to inform customers and cross-functional partners of performance trends, gaps and need for problem solving
• Manage superior customer service and inventories to desired levels through in-depth technical knowledge, analyses, and review of systems and daily reports. Recognize and address impact of actions within supply chain to identify and resolve inefficiencies, within the customer team. Demonstrate ability to transfer technical and systems knowledge across similar customers or within the department.
• Follow the process established for successful stock replenishment and order fulfillment, while demonstrating understanding of tools and systems, and sufficient knowledge of Consumer Sales policies and procedures to maintain internal controls. Identify potential improvement opportunities, and work with Process, Systems, Consulting and Support Team to research and implement changes.
• Actively participate in promotional planning process with the Buyer, Business Development Manager, and other internal supply chain functions. Continuously strive to provide information to improve sales forecasts through collaboration. Carefully manage promotional orders to minimize distribution costs.
• Maintain Order Fulfillment systems (Electronic Data Interface, Vendor Managed Inventory, or Co-Managed Inventory) and all files (Promotional information, customer processes and scorecards, customer information to ensure successful execution of customer requirements related to order entry and fulfillment. Provide support to team members to ensure success in meeting internal and external customer requirements.
• Provide superior service to internal and external customers with current information on products, stock availability and changes to orders, suggesting cost efficient alternative plans when orders cannot be serviced as requested. Build and maintain loyal relationships with customers through using effective communication and through offering customer solutions/options, because of effective problem solving.
• Strategically organize and develop plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations through Customer Logistics Solutions Management System.
• Maintain effectiveness of varying environments with different tasks, responsibilities, and people. Set priorities and strategically identify issues, underlying problems, and potential solutions to develop plan of action.
• Render judgments and make timely decisions in alignment with business objectives, strategies, and tactics. Promptly reconcile and communicate changes in plans and programs, conditions, requirements of marketplace, competitive activities, issues, and accomplishments that may affect results to various levels of staff. Conduct team adjustments to new changes and adjust to meet requirements of changing conditions/situations

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

• Bachelor’s Degree
• Prioritization and time management, resource management, active listening, organization, adaptability, and interpersonal communication.
• Flexibility to support the broader Dropship team to ensure customer service excellence
• Ability to communicate precise innovative Logistics and business solutions to customers and team leaders/members.
• Experience building sustainable business relationships at various levels throughout organization and with key customers.
• Ability to conduct strategic business and data analyses and data driven recommendations for improvements and advancements