Key Responsibilities

• Responding professionally and promptly to enquiries received by telephone, email and in person.
• Understanding customers' requirements and recommending the most appropriate service.
• Preparing accurate quotations for UK and international shipping, packing and logistics services.
• Actively converting enquiries and quotations into sales.
• Identifying opportunities to upsell and cross-sell additional services where appropriate.
• Following up outstanding quotations and potential customers.
• Building relationships with new and existing customers to encourage repeat business.
• Booking shipments with major courier networks including DHL, FedEx, UPS and Parcelforce.
• Coordinating domestic and international collections and deliveries.
• Assisting with specialist shipments including artwork, antiques, auction purchases, fragile items and high-value goods.
• Preparing shipping documents, consignment notes and customs documentation.
• Checking commodity descriptions, values, weights, dimensions and destination requirements carefully before despatch.
• Liaising with customers, couriers, auction houses, galleries and other third parties.
• Monitoring shipments and proactively resolving delivery or customs issues.
• Managing mailbox and virtual office customers and associated administration.
• Assisting customers with printing, copying and other business services.
• Processing payments and maintaining accurate customer and transaction records.
• Maintaining a professional, organised and welcoming environment within the centre.
• Working closely with colleagues to achieve individual and branch sales targets.

Sales & Commercial Awareness

Sales ability is a very important part of this position.

Many customers approach us without knowing exactly which service they need. The successful candidate will be comfortable asking the right questions, understanding the customer's priorities and confidently presenting a solution.

We want someone who can recognise a commercial opportunity rather than simply answer an enquiry.

You should be comfortable:

• Speaking confidently with customers both face-to-face and over the telephone.
• Following up quotations and asking for the business.
• Explaining the value of our services rather than competing solely on price.
• Cross-selling relevant packing, shipping, mailbox, printing and business services.
• Developing long-term relationships with regular and business customers.
• Working towards sales and revenue targets.
• Taking personal responsibility for turning enquiries into completed orders.

Who We Are Looking For

We are looking for someone who is bright, sharp, energetic, enthusiastic and exceptionally well organised.

You should be the type of person who notices small details, asks sensible questions and enjoys finding solutions to problems.

Essential Qualities

• Excellent verbal and written English.
• Strong customer service and interpersonal skills.
• Confident and natural sales ability.
• Excellent attention to detail.
• Commercial awareness and an understanding of the importance of profitability.
• Strong numerical skills and confidence preparing quotations.
• Ability to learn new systems and processes quickly.
• Good computer skills.
• Ability to manage several customer enquiries and jobs simultaneously.
• A proactive attitude — someone who looks for what needs doing rather than waiting to be instructed.
• Ability to remain calm and professional when dealing with urgent or complicated shipments.
• Good judgement and problem-solving skills.
• Reliability, punctuality and a strong work ethic.
• A genuine desire to provide outstanding customer service.

Experience

Previous experience in one or more of the following would be highly advantageous:

• Courier, parcel or logistics services
• International shipping
• Freight or transport coordination
• Mail Boxes Etc. or a similar business services environment
• Retail or face-to-face sales
• B2B sales
• Customer service
• Auction logistics
• Art or antique shipping
• Packing and packaging
• Printing or business services

Key Responsibilities

• Responding professionally and promptly to enquiries received by telephone, email and in person.
• Understanding customers' requirements and recommending the most appropriate service.
• Preparing accurate quotations for UK and international shipping, packing and logistics services.
• Actively converting enquiries and quotations into sales.
• Identifying opportunities to upsell and cross-sell additional services where appropriate.
• Following up outstanding quotations and potential customers.
• Building relationships with new and existing customers to encourage repeat business.
• Booking shipments with major courier networks including DHL, FedEx, UPS and Parcelforce.
• Coordinating domestic and international collections and deliveries.
• Assisting with specialist shipments including artwork, antiques, auction purchases, fragile items and high-value goods.
• Preparing shipping documents, consignment notes and customs documentation.
• Checking commodity descriptions, values, weights, dimensions and destination requirements carefully before despatch.
• Liaising with customers, couriers, auction houses, galleries and other third parties.
• Monitoring shipments and proactively resolving delivery or customs issues.
• Managing mailbox and virtual office customers and associated administration.
• Assisting customers with printing, copying and other business services.
• Processing payments and maintaining accurate customer and transaction records.
• Maintaining a professional, organised and welcoming environment within the centre.
• Working closely with colleagues to achieve individual and branch sales targets.

Sales & Commercial Awareness

Sales ability is a very important part of this position.

Many customers approach us without knowing exactly which service they need. The successful candidate will be comfortable asking the right questions, understanding the customer's priorities and confidently presenting a solution.

We want someone who can recognise a commercial opportunity rather than simply answer an enquiry.

You should be comfortable:

• Speaking confidently with customers both face-to-face and over the telephone.
• Following up quotations and asking for the business.
• Explaining the value of our services rather than competing solely on price.
• Cross-selling relevant packing, shipping, mailbox, printing and business services.
• Developing long-term relationships with regular and business customers.
• Working towards sales and revenue targets.
• Taking personal responsibility for turning enquiries into completed orders.

Who We Are Looking For

We are looking for someone who is bright, sharp, energetic, enthusiastic and exceptionally well organised.

You should be the type of person who notices small details, asks sensible questions and enjoys finding solutions to problems.

Essential Qualities

• Excellent verbal and written English.
• Strong customer service and interpersonal skills.
• Confident and natural sales ability.
• Excellent attention to detail.
• Commercial awareness and an understanding of the importance of profitability.
• Strong numerical skills and confidence preparing quotations.
• Ability to learn new systems and processes quickly.
• Good computer skills.
• Ability to manage several customer enquiries and jobs simultaneously.
• A proactive attitude — someone who looks for what needs doing rather than waiting to be instructed.
• Ability to remain calm and professional when dealing with urgent or complicated shipments.
• Good judgement and problem-solving skills.
• Reliability, punctuality and a strong work ethic.
• A genuine desire to provide outstanding customer service.

Experience

Previous experience in one or more of the following would be highly advantageous:

• Courier, parcel or logistics services
• International shipping
• Freight or transport coordination
• Mail Boxes Etc. or a similar business services environment
• Retail or face-to-face sales
• B2B sales
• Customer service
• Auction logistics
• Art or antique shipping
• Packing and packaging
• Printing or business services