Customer Logistics Specialist at LINDAL Group Careers

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Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics Management, SAP, Order Tracking, Problem Resolution, Interpersonal Communication, Organizational Skills, Microsoft Excel, Microsoft Word, Microsoft Outlook, EDI, CPG Experience

Industry

Food Production

Description

We are on a mission to grow Second Nature Brands 2x from $500MM to +$1B in the next 4 years through a combination of organic growth (increased distribution, e-commerce, and innovation) and M&A. We have an opening for a Customer Logistics Specialist, reporting to the Director of Customer Service. In this role, the Customer Logistics Specialist will be responsible for combining their logistical expertise to ensure efficient delivery with their ability to manage customer concerns. This role is crucial in ensuring goods arrive at their destinations safely, timely, and cost effectively. Essential Responsibilities: * Primary point of contact for customer inquiries-providing superior customer experience * Entering, managing, tracking customer orders using SAP and vendor sites * Includes identifying and resolving order issues preventing processing, such as pricing issues, underweight orders, incorrect items ordered etc. * Decision making with the warehouse team regarding delayed or short-dated products for orders * Communicating delays and shortages to customers * Liaison between customers/brokers/sales team and facilities, production and other departments to ensure timely shipping and delivery of orders, as well as problem resolution. * Proactively identifying and addressing customer needs and challenges with a great attitude and the appropriate level of concern. * Provide customer-specific reporting and regular updates, as some customers require. Qualifications and Education requirements: * 2-4 years experience in a related field; CPG experience preferred. * Ability to work under limited supervision, with considerable latitude for the use of initiative and independent judgment * Exceptional communication and interpersonal skills * A passion for customer satisfaction and building long-term customer relationships * Exceptional organizational skills, with the capability to manage multiple (often changing) priorities and deadlines effectively * Ability to handle a large workload efficiently and effectively, including heavy e-mail traffic at times * A strong working knowledge in Microsoft Office (Excel, Word, Outlook in particular) * Preferred skills include knowledge of traditional and non-traditional retail customers, including export, understanding multiple currencies, or SAP & EDI familiarity. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice.

Responsibilities

The Customer Logistics Specialist manages customer orders and inquiries to ensure efficient, timely, and cost-effective delivery of goods. They act as a primary liaison between customers, sales teams, and production facilities to resolve shipping issues and maintain high customer satisfaction.