Type de poste:
Permanent
À la recherche d’une carrière épanouissante qui changera réellement votre vie et celle des autres? Vous êtes au bon endroit.
À titre de partenaire national en solutions de santé, nous plaçons les gens au cœur de tout ce que nous faisons – en commençant par notre équipe de plus de 8 000 employés et employées qui mettent à profit leurs expériences personnelles et professionnelles diversifiées dans le cadre de leur travail à Medavie. Par l’entremise de la collaboration et de l’innovation, notre équipe crée des solutions d’assurance, de soins primaires et de services médicaux d’urgence à l’avant-garde de l’industrie qui viennent en aide à des millions de Canadiens et Canadiennes chaque année.
Notre mission est d’améliorer le bien-être de la population canadienne afin que chaque personne puisse profiter pleinement de la vie, et cela se reflète dans notre culture d’entreprise primée. Nous célébrons l’individualité des membres de notre personnel et accordons de la valeur à la diversité de leurs points de vue et de leurs compétences. C’est pourquoi en plus de vous offrir une rémunération concurrentielle et une gamme complète d’avantages sociaux, nous vous donnons accès à des possibilités de croissance professionnelle et personnelle, à des modalités de travail flexibles, à des expériences enrichissantes, ainsi qu’à un leadership bienveillant. À Medavie, chaque personne peut donner le meilleur d’elle-même, se sentir à sa place et atteindre son plein potentiel. Joignez-vous à nous en postulant un poste dès aujourd’hui.
Join Medavie Blue Cross as a Customer Loyalty & Sales Advisor – No Industry Experience Needed!
Are you looking for a rewarding career with growth opportunities, but don’t have experience in the insurance industry? No problem! We’ll help you get there. At Medavie Blue Cross, we believe in investing in people.

We Offer

• Comprehensive Training – You don’t need any prior experience in insurance. We provide all the training you need to succeed.
• Funding for LLQP Certification – We’ll cover the costs for you to earn your Provincial Life, Accident & Sickness license (LLQP), opening the door to new professional opportunities in the insurance sector.
• Competitive Compensation – Enjoy a competitive base salary along with uncapped commission, allowing you to maximize your earning potential.
• Ongoing Support – You won’t be on your own. We offer continuous support, coaching, and guidance throughout the entire process and beyond.
• Flexible Work– Do your work where you work best- remote, hybrid or onsite, it’s up to you! Additionally, receive a consistent schedule with no evenings or weekends.

Your Day-to-Day
The insurance business isn’t just about claims - it’s about people and building strong relationships, while assisting members with all their health insurance needs. Engaging our members is more than giving them what they expect; it’s about exceeding their expectations. As a Customer Loyalty & Sales Advisor, you will be empowered to support and engage our members through every interaction, while strengthening our Individual Business. You will be responsible for retaining and growing the business by providing health solutions to new and existing customers, following an established process.

Responsibilities

• Serve as the initial contact resolution specialist with Individual Plan Members to assess their plan and payment needs, utilizing strong listening and problem-solving skills;
• Learn and understand all lines of the Individual Health benefits, services and products to be able to successfully promote & explain them to members;
• Handle plan cancellation requests and provide alternate solutions by educating members and explaining the value of purchasing or upgrading our products;
• Communicate effectively both verbally and written through phone and email inquiries;
• Liaise with other internal departments to resolve and enhance the members inquiry with a positive outcome and aimed at first call resolution;
• Research and analyze complex issues to determine appropriate resolution and aim for continuous improvement by actively seeking and identifying enhancements to processes;
• Work independently and as part of a team to encourage a positive environment;
• Meet personal and team targets.

What You Need to Succeed

• Obtaining a Provincial Life, Accident & Sickness license, LLQP, within 6 months from hire date is a requirement of the role; Medavie will cover the cost of an accredited education provider for the LLQP Course, as well as the first exams and licensing fees;
• Post-secondary education in Sales and/or Business or equivalent;
• 1-2 years of experience in Sales, Customer Service and/or Retention;
• Previous experience in the insurance or health care industry would be an asset;
• You like helping people and have a proven commitment to the delivery of superior customer service and retention;
• You are an excellent communicator – through email and phone, you are clear, concise and friendly;
• A strong desire to succeed, driven by individual results within a team-based environment;
• Self-directed and goal-oriented with a sense of accountability and resourcefulness;
• Ability to build relationships with members through effective conversations that foster trust and enable you to influence their decisions about their plans;
• Ability to quickly analyze problems and initiate effective resolutions;
• Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously;
• Bilingualism (French/ English) considered an asset.

LI-VS1

• Serve as the initial contact resolution specialist with Individual Plan Members to assess their plan and payment needs, utilizing strong listening and problem-solving skills;
• Learn and understand all lines of the Individual Health benefits, services and products to be able to successfully promote & explain them to members;
• Handle plan cancellation requests and provide alternate solutions by educating members and explaining the value of purchasing or upgrading our products;
• Communicate effectively both verbally and written through phone and email inquiries;
• Liaise with other internal departments to resolve and enhance the members inquiry with a positive outcome and aimed at first call resolution;
• Research and analyze complex issues to determine appropriate resolution and aim for continuous improvement by actively seeking and identifying enhancements to processes;
• Work independently and as part of a team to encourage a positive environment;
• Meet personal and team targets