Customer - Manager - Customer Strategy & Design at Deloitte

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hypothesis Development, Customer Segmentation, Market Segmentation, Problem Solving, Analytical Capability, Financial Modelling, Storyboarding, Report Writing, Strategy Formulation, Sector Knowledge, Solutioning, Leadership, Influence, Performance Drive, Client Presence, Logical Structuring

Industry

Business Consulting and Services

Description

Company Description Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com. About the Division Innovation, transformation and leadership occur in many ways. At Deloitte, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our clients compete. Our global network of Strategy & Operations professionals draws on the strength of Deloitte’s full suite of professional services and industry experience to focus solutions on the real issues affecting businesses today. Click here to read more about Deloitte Consulting. Job Description This position supports the Engagement Manager in delivery of services to / at client premises on delegated engagement / project. Hypothesis development - This would include Customer and market segmentation, Application of methods, Trends and forecasting capability, Problem solving, Analytical capability, Financial modelling, Storyboarding and Report writing. Key Performance Areas Defines the Market - Ability to analyze the external environment and appreciate its importance in the formulation of an organization’s strategy Shapes the Strategy - Ability to help shape a client’s strategy by providing insights to help them create an advantaged position in the market Develops Sector and Offering Knowledge - Ability to build sector and market offering knowledge and apply it to influence a client’s strategic direction Strategic Impact - Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables Budgets / Profitability - Maintains quality and timeous delivery as per SLA Solutioning - Ability to operate in an ambiguous environment and work independently Leadership Capabilities Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador Cross Consulting / Core Professional Capabilities Delivery Excellence - Ability to produce a high quality work product and collaborate with others to deliver a superior client experience Knows the Business and Sector - Ability to understand how business functions operate and how sector trends impact a client’s business Analytical Thinking & Problem Solving - Ability to select appropriate methods for collecting and analysing data, and develop informed recommendations that shape or support the client’s business strategy Financial Acumen - Ability to incorporate financial information when evaluating strategic options Client Presence - Ability to deliver key messages with clarity, confidence and poise to instil confidence in clients Logical Structuring - Ability to organize insights and define a logical flow to tell a story when presenting recommendations Global Mind-set - Ability to apply a global and diverse perspective to problem solving Technology Fluency - Ability to apply technical knowledge to address client business challenges Qualifications Degree/Post Graduate Qualification: BSC Engineering (Mechanical, Process, Chemical) (Business Sciences Business Administration (MBA or equivalent) Finance Economics (quantitative) / Statistics Statistics Engineering Law Preferred Experience Minimum 5-8 years working experience in a consulting environment Significant experience in strategy-led work. Proven ability to create markets and develop client accounts. 3 years in a client facing role Additional Information *Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities. Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements. Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information. To help you look out for potential recruitment scams, here are some Red Flags: Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies. Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process. Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand. If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email. At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups. We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive. If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs.

Responsibilities

This role supports the Engagement Manager in delivering services to clients, focusing on hypothesis development which includes customer segmentation, trend forecasting, and analytical problem-solving. Key areas of focus involve defining the market, shaping client strategy, developing sector knowledge, and managing the implementation of agreed deliverables.