• Full time permanent
• Based in Kogarah, Adelaide
• Hybrid working arrangement – 3 days on office/2 days WFH

HOW WILL I HELP?

The Customer Manager plays a crucial role within Customer Solutions, essential for delivering a world-class complaints experience. This position is responsible for ensuring fair and timely resolution of escalated customer complaints and restoring customer advocacy.
A Customer Manager conducts thorough investigations of all relevant facts to provide high-quality resolutions and written outcomes, while adhering to regulatory requirements, business processes, and guidelines.
Additionally, the role involves addressing customer concerns, identifying and escalating potential systemic issues and risk incidents, seeking continuous process improvement opportunities, and managing complaints through our Internal Dispute Resolution portal.
This is a hybrid position that can be based in Bedford Park or Kogarah. Working hours will be between 8:30am – 5pm, Monday to Friday.

Please refer the Job description for details