PREVIOUS EXPERIENCE & KEY SKILLS:

• Previous experience in Kitchen sales and design
• Strong organisational skills with an ability to multitask in a fast-paced environment.
• A passion for sales and design and an ability to deliver customer focused creative ideas and inspiration in a professional manner.
• Able to work as part of team as well as independently
• Confident in developing and communicating solutions, with strong attention to detail.
• Experience in Fusion 2020 (desirable)

Reporting / Management Information

• Ensure internal KPI’s are adhered to and look at root cause where KPI’s are not met
• Ensure internal systems are accurate and kept up to date
• Weekly objective reporting and customer pipeline management along with performance tracking

JOB PURPOSE:

Develop and maintain relationships with Moores Club Customers through the design, quotation and amendment of orders and enquires, ensuring high-quality service is provided throughout in support of the Moores Furniture Group sales strategy.

DUTIES AND RESPONSIBILITIES:

• Handle all aspects of the enquiry, design and planning through to completion and final payment, including quotations and sending pricing direct to customers.
• Provide customers from point of initial enquiry with a full project consultation and design service where you provide guidance and recommendations to help the customer obtain their dream kitchen.
• Promptly respond to incoming telephone and email enquiries in a positive and professional manner and ensure amendments are completed as requested.
• Communicate efficiently with customers regarding orders placed, expected delivery and installation dates etc.
• Conduct showroom tours onsite and virtual over Teams.
• Arrange and manage quotations for add-on goods from third party businesses such as solid surfaces
• Liaise with the Moores Direct Customer Service Coordinators if FOC/refunds or general customer issues occur, ensuring that customers are kept fully updated.
• Update systems including PMS and Capsule (CRM system) with customers information and all interactions throughout the process.