OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.

QUALIFICATIONS:

• Excellent written, oral, presentation, and communication skills• Excellent critical thinking skills• Strong communication and negotiation skills• Eagerness to collaborate within, and across, teams to achieve results• Ability to work under pressure in order to meet deadlines• Think creatively. • Always act professionally• We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply
  OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
  If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText’s vibrant workplace

• Sell the value of Open Text services and support programs and drive retention as well as expansion by developing and strengthening relationships (C level to Manager) • Develop and maintain long-term post-sales relationships with customer accounts critical to the company in terms of recurring base revenue and future growth.• Manage services and generate sales among key accounts, including upselling and cross-selling.• Act as point of contact for assigned customers under minimal supervision with latitude for independent judgment.• Report directly to the Manager of Customer Management (MCM)• Conduct sales activities for assigned strategic accounts to achieve or exceed assigned revenue objectives.• Be knowledgeable about the company’s products/services to facilitate sales efforts.• Ensure clients receive requested products and services in a timely fashion.• Communicate client needs and demands promptly to respective internal business units and coordinate with colleagues working on the same account to ensure consistent service.• Maintain sales records of client transactions and prepare sales reports as required.• Forecast and track client account metrics.• Identify opportunities to grow business with existing clients.• Work with the company’s sales team to reach prospective clients.• Perform other duties, which the Manager of Customer Management (MCM) may require • Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up and closing renewals prior to expiration• Helping to identify new opportunities within the internal/external landscape• Manage customer escalations in collaboration with cross-functional teams to ensure customer satisfaction and continuous improvement• Lead and attend client meetings