WHO WE ARE?

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets.
We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation™ (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.
A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team!

JOB SUMMARY

Externally facing, the role needs to manage the customer by developing strong working relationships with key contacts, as well as leading the customer agenda internally within Unilever. The Customer Manager is responsible for delivering the P&L for their category, including turnover, profitability, trade spend, and market share delivery, while building, negotiating, and executing the commercial joint business plan with the customer.

EXPERIENCES & QUALIFICATIONS

• Experience in FMCG Account Management
• Great Networking abilities
• Business Development experience
• Excellent commercial acumen with proven ability to solve problems and create sustainable value

SKILLS

• Selling & Negotiation skills
• Relationship building
• Bias for action, attention to detail
• Ability to “mine” market data including Nielsen, Homescan
• Good presentation skills

The Customer Manager will be responsible for driving key business outcomes and fostering strong relationships both internally and externally through:

• Delivery of turnover, customer profitability, and total trade spend budgets for their category.
• Developing strong relationships with both internal (e.g., CSP Manager, Shopper Insights Managers, Marketing) and external customers (e.g., Category Managers, Trading Managers, Category Directors, Buyers, Supply contacts, Marketing contacts).
• Developing and delivering joint business and promotional plans with the customer.
• Day-to-day administration and evaluation of the product portfolio (e.g., promotional evaluation).
• Leading range and merchandising reviews (where appropriate), working in collaboration with CSP and Digital Lead.
• Working with the lead to develop and deliver the local customer strategy plan.
• Delivering key category team initiatives at the customer level (e.g., price increases, brand activation, NPD).
• Working with the Customer Service Team to ensure customer service issues are resolved efficiently.