The Customer Advocacy Specialist will work with Rapid7’s Customer Marketing team to build and implement a world-class customer advocacy program. In this role, your focus will be on managing a database of customer references. To accomplish this, you’ll work closely with internal teams and directly with customers to generate acts of advocacy, including customer stories, review site generation, and direct references.

• Minimum of 3 years of professional experience in marketing, with a strong track record of driving customer engagement initiatives
• Proven experience in B2B marketing, preferably within the technology or SaaS industry
• Excellent written and verbal communication skills, with experience crafting compelling customer stories and messaging
• Deep customer focus with the ability to build trust, understand customer needs, and foster long-term advocac