Customer Marketing Manager - Remote

at  Steer

Steer offers a suite of software tools for today’s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer CRM suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.
Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop’s website and Google Business Profile.

Steer is seeking an experienced Customer Marketing Manager (CMM) to join our team. As the sole CMM, you will lead all Go-to-Market (GTM) initiatives with a strong emphasis on enhancing onboarding and upsell processes. You’ll collaborate closely with product, channel marketing, brand and creative, sales, and customer success teams to develop impactful marketing collateral that supports GTM efforts. This role requires the ability to turn customer insights into actionable strategies, communicate clearly and effectively, and bring creativity and passion to Steer’s mission and product. Your primary focus will be generating leads, boosting customer engagement, and maximizing revenue opportunities.
This is a 100% remote role within Spain, Portugal, Ukraine or Poland.