Customer Marketing Specialist at Nationwide

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communications, Copywriting, Segmentation, Customer Journey Mapping, Stakeholder Management, Performance Marketing, Direct Mail, Email Marketing, Push Notifications, Digital Prompts, Compliance, Brief Execution

Industry

Financial Services

Description

We’re looking for a Customer Marketing Specialist to join our Customer Marketing team. You’ll work in one of our Performance Marketing squads, developing customer communications that help members understand what they need to do, why it matters and what happens next. This is a hands-on communications role. You’ll take agreed briefs, customer insight, audience inputs and brand standards, then turn them into clear, accurate and compliant communications across channels such as direct mail, email, push notifications and digital prompts. You’ll work with marketing, product, data, risk, legal, brand, channel teams and external partners to get work from brief to delivery. That means being close to the detail, keeping control of versions and approvals, and spotting issues before they become blockers. We need someone who has already developed and delivered 1:1 customer communications in a governed environment. You’ll be comfortable working with briefs, propositions, segmentation, customer journeys, creative feedback and approval routes. This won’t suit someone looking for a general coordination role. It will suit someone with strong marketing communications judgement, good copy instincts and the confidence to challenge unclear asks without slowing the work down. We are happy to consider flexible working approaches to help you perform at your best. This is a 6 month Fixed Term Contract opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you] If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

Develop and deliver clear, compliant 1:1 customer communications across multiple digital and physical channels. Collaborate with cross-functional teams including product, data, and legal to move projects from brief to delivery.