FLIP sits at the heart of the logistics ecosystem, enabling senders and carriers to operate, disrupt and grow in powerful and effective ways.
We harness the power of product, engineering and customer-centric design to build high quality, elegant solutions that we are proud of and our customers love to use.
We are made up of a bunch of curious technologists bringing a fresh perspective to modernising the logistics industry. We thrive on solving the hardest problems and this is reflected in our culture which encourages us to create, experiment and collaborate with our customers.
As an established, profitable and growing company we take our responsibilities to our customers seriously as we continue to build upon our data-driven platform to create a new ecosystem of integrated logistics.

WHO YOU ARE

Customer obsession. You put the customer first. You consider their workflows, needs, and risks when planning migrations — not just what’s technically feasible.
Empathetic. You listen actively and seek to understand the perspectives of customers and colleagues. You navigate change with humility, patience, and a focus on building trust — even when under pressure.
Operationally excellent. You care deeply about the details — from data accuracy to timelines and dependencies. You know that smooth operations build trust, and you’re always looking for ways to make the process faster, clearer, and more reliable the next time around.
Effective communicator. You are a great communicator and can work with people at all levels and across functions and cultures. You strive to understand, to be understood, and to discover and communicate the best outcome.
An influencer. You are a great communicator with strong leadership skills and demonstrated success working with people at all levels and across functions and cultures. You strive to understand and to be understood with a view to discover and communicate the best outcome.
Pragmatic. You think big, but prioritise action. You don’t get stuck in analysis paralysis — you define quality, make smart trade-offs, and consistently deliver well-structured solutions you’re proud of.
Proactive. You don’t wait to be told what to do. You dive deep into problems, ask the right questions, and move things forward — always with a clear view of the end goal.
Hungry for growth. You love to be critiqued and you view failure as an opportunity, but you are driven to learn fast and avoid making the same mistake twice. You enjoy going the extra mile and strive to earn your seat at the table.
A team player. You are genuine in your interactions and act as a bridge between the team and key stakeholders, as well as fostering connection and alignment across teams.

ADDITIONAL SKILLS

These skills will be held in high-regard

• Proven track record in leading system migrations or similar projects
• Works well in highly ambiguous environments, and works to seek and provide clarity
• Superb verbal and written communications skills built on a foundation of empathy for your fellow humans

Reports to the Head of Product (www.linkedin.com/in/aravinthbalu)

As the Customer Migration Team Lead, you’ll play a critical role in helping senders migrate from our legacy logistics platform to our new, modern solution. You’ll be both a hands-on contributor and a team coordinator, leading a small but mighty team through migrations, stakeholder alignment, and change management. This is an opportunity to deliver exceptional migration experiences that minimise disruption and maximise customer satisfaction.

• Oversee the end-to-end migration process for senders, ensuring timely and accurate transitions.
• Serve as the primary liaison between product, engineering, support, and sister company teams to align migration efforts
• Develop and implement change management strategies to facilitate customer adaptation to the new platform.