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Customer Officer at hktservice

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving Skills, English, Chinese, Cantonese, Mandarin, MS Excel, MS Word, MS PowerPoint, Chinese Word Processing, Mobile Products Knowledge

Industry

Software Development

Description

Your role To provide professional concierge and customer services to clients via phone calls/ email To handle customer enquiries or complaints globally, offer one-stop resolution and fulfill customer requests To grasp any opportunities to sell or retain customers via Hotline/ Email/ Social Media To manage communication with customers in a friendly, professional & courteous manner To resolve customer complaints, establish relationships with customers, learning their preferences To perform ad-hoc tasks as assigned Overnight Shift Duty To succeed in this role HKCEE / DSE graduate or above Good command in both written and spoken English and Chinese (Cantonese and Mandarin) Knowledge on mobile products and services is an advantage Customer-oriented, Good communication skills & problem-solving skills Proficient in MS Excel, Word, PowerPoint and Chinese word processing Contact for Enquiries WhatsApp: 6392 5242 We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please click "Apply Now" or send us your resume along with your present and expected salary to the Human Resources Department by email at career-cso@pccw.com. For more information on other job opportunities of PCCW, please visit our website: www.pccw.com. HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.

Responsibilities

Provide professional concierge and customer services to clients via phone calls and email. Handle customer enquiries or complaints globally and offer one-stop resolution.