Customer On-site Field Service Engineer at Agilent Technologies - Colombia

, , Japan -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Problem Solving, Installation, Maintenance, Repair, Account Management, Team Leadership, Training, Collaboration, Planning, Organizational Skills, Product Knowledge, Troubleshooting, Communication, Business Development, Quality Assurance

Industry

Biotechnology Research

Description

Job Description Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products well as operating systems. They will be expected to Solves complex problems on established and/or strategic/high growth system/solution Technical and team leader for support delivery Account management - may include management of multivendor relationships Meet customer commitments Key responsibilities include Performs in-depth repairs, deliver structured applications & standard training. Has specialized product knowledge. Called upon to resolve difficult or on-going technical problems as needed. Effectively represents management decisions & programs, both internally & externally. Acts in a team lead role as needed. Train & mentor new field employees & ASPs. Provides on-site hardware & software installations, familiarization, PMs & compliance protocols. Completes installation checklists & obtains required signatures. Collaborate with Enterprise Program Coordinators for scheduling Understands & is able to convey deliverables to customers Works with broad account team to optimize customer relationship. Provides product & services feedback to appropriate Agilent organizations. Provides accurate & timely data/information using various reporting systems. Parts and call administration quality and timeliness Controls and maintains all assets used in the job. Responsible for triggering and resolving the escalation process. Actively contributes to business growth Find/develop account and business opportunities and convert them into business results Submit a report to SU via CE Assist team regarding potential Quality issues Qualifications Bachelor's or Master's Degree or equivalent. Ability to teach technical topics Specialized product knowledge In-depth product knowledge and troubleshooting skills Leadership Supports management decisions Independently manages multiple customer repairs Independently manages multiple customer repairs Works as part of an integrated account team including all business functions within Agilent. Completes special projects Proficient planning & organizational skills Typically, at least 8+ years relevant experience for entry to this level. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: Occasional Shift: Day Duration: No End Date Job Function: Services & Support Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.

Responsibilities

The Customer On-site Field Service Engineer is responsible for supporting customers through on-site activities such as installation, implementation, maintenance, and repair of systems solutions. They will also act as a technical and team leader for support delivery and manage customer commitments.