Customer Onbaording Manager_ India_ 4 Position at Zensar Technologies UK Ltd

, , India -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Azure, Migration Experience, Project Management, Stakeholder Management, Risk Management, Compliance, Technical Oversight, Cloud Engineering, Solution Architecture, Performance Monitoring, Documentation, Communication, Training, Governance, Issue Resolution, Continuous Improvement

Industry

IT Services and IT Consulting

Description

Overall responsibility of the Transformation Program Knowledge on Azure and migration experience. Setup Project Management Office Define overall migration strategy and roadmap in collaboration with stakeholders. Establish governance structure, reporting cadence, and escalation mechanisms. Develop high-level timelines, milestones, and success criteria Stakeholder Management Act as the primary liaison between business units, technical teams, and leadership. Communicate progress, risks, and dependencies to executive sponsors. Manage expectations and ensure alignment across cross-functional teams. Risk & Compliance Identify potential risks (technical, operational, financial) and create mitigation plans. Ensure compliance with security, regulatory, and data privacy requirements. Oversee adherence to organizational and Azure best practices. Technical Oversight Collaborate with Solution Architects and Cloud Engineers on migration design. Validate architecture decisions, migration approach (lift-and-shift, re-platform, refactor). Ensure performance, scalability, and resilience post-migration. Execution & Delivery Oversee migration waves, cutover planning, and rollback strategies. Monitor progress against KPIs and SLAs. Drive issue resolution and ensure timely delivery. Post-Migration Activities Validate application functionality and performance in Azure. Ensure documentation and knowledge transfer to support teams. Conduct lessons-learned and continuous improvement sessions. Other responsibilities include - Drive Overall Transformation Plan with effective handshake with the ongoing transition teams Drive Individual Plans for Application Mapping and Planning of Move Groups Drive individual Plans for Setup and Readiness of source and destination on-premises data centers and public cloud environments for production and disaster recovery workloads Drive individual Project plans for every wave cutover Train and guide the transformation team including teams on Monitor progress against the all plans mentioned above and coordinate with transition team to eliminate any duplication of effort; Conduct sample audits and reviews of artefacts Monitor any changes to the scope and schedule; Establish and implement the Communication Plan for all stakeholders Establish and implement the Communication Plan for all weekend cutovers and corresponding stakeholders Manage expectations with all stakeholders Work with SMEs to conduct evaluation based on agreed criteria Monitor, track and manage risks and mitigations to closure Report Individual Phase wise progress to Senior Management on both sides Obtain signoffs at agreed milestones / Phase Gates for all the project plans

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Responsibilities

The Customer Onboarding Manager will oversee the Transformation Program, ensuring effective migration strategies and stakeholder collaboration. They will manage risks, compliance, and technical oversight throughout the migration process.