ABOUT SMARTFITS INSTALLATIONS LIMITED

Smartfits Installations Limited is a leading provider of telematics device installation services, specializing in large-scale fleet projects. We help businesses streamline their fleet management by offering professional installation and dedicated support services. Our company is built on a foundation of excellent customer service, technical expertise, and creating a great working environment for our team.
We’re looking for a dynamic, friendly, and customer-focused individual to join our team in Burton on Trent to help onboard new customers and ensure a smooth transition onto our system. This is a fantastic opportunity for someone looking to work in a tech-savvy, supportive environment with opportunities for growth and development.

KEY REQUIREMENTS:

• Proficient with PC and technology, with the ability to learn new systems quickly.
• Strong customer service skills and a friendly, helpful approach to client interaction.
• Excellent communication skills, both written and verbal.
• Ability to handle technical issues with a calm, solution-oriented approach.
• Organized and detail-oriented, able to manage multiple tasks simultaneously.
• Experience in customer service or account management is a plus, but not required.
• A positive, can-do attitude and a passion for helping customers.

ROLE OVERVIEW

As a Customer Onboarding & Account Coordinator at Smartfits Installations Limited, you’ll play a pivotal role in managing the customer journey. From onboarding new customers and raising jobs to handling account management and ensuring smooth operations, you will be the point of contact for customer queries and account issues. You will also be responsible for diagnosing technical issues, raising support jobs, and ensuring that our engineers are dispatched promptly.

KEY RESPONSIBILITIES:

• Customer Onboarding: Onboard new customers, ensuring they are properly integrated into our system and understand the process.
• Account Management: Manage ongoing customer accounts, ensuring a seamless experience as they transition onto our services.
• System Training: Provide training to customers on using our system and products efficiently.
• Job Management: Raise jobs for appointments and track progress to ensure that service level agreements are met.
• Technical Support: Assist with diagnosing technical faults, raising jobs, and coordinating with engineers to resolve any issues.
• Customer Service: Provide excellent customer service, being the friendly face and voice of the company, and ensuring customers have a positive experience throughout their journey with us.
• Appointment Booking: Handle appointment scheduling and coordination with customers and engineers.