Customer Onboarding Consultant at Virta Liikennevirta Oy

Helsinki, Uusimaa, Finland -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Coordination, Customer Onboarding, Solution Implementation, Customer Enablement, Relationship Management, Continuous Improvement, Technical Aptitude, Communication Excellence, Customer-Oriented Mindset, Collaborative Spirit, HubSpot, EV Technology, SaaS

Industry

Software Development

Description

Virta is a global leader in smart electric vehicle (EV) charging services. Our mission is to build a cleaner, more sustainable future by making EV charging easy and accessible for everyone. We are looking for a passionate and customer-focused Customer Onboarding Consultant to join our team and ensure our new customers have a seamless and successful start with Virta. As a Customer Onboarding Consultant, you will be the trusted advisor guiding our new customers from contract signature to a successful go-live. You will own the end-to-end onboarding journey, ensuring every customer is set up for long-term success. This is a critical role that sits at the intersection of Sales, Product, and Customer Success, requiring strong project coordination, technical understanding, and excellent communication skills. What You’ll Do Lead the Onboarding Journey: Plan and lead onboarding kick-off meetings to align on customer goals, scope, timelines, and responsibilities. Project Coordination: Create and manage detailed onboarding project plans, coordinating with internal teams (Sales, Product, Support, Technical) to ensure timely delivery of hardware (charging stations, SIM cards, RFID tags) and software (white-label app). Solution Implementation: Understand customer use cases, configure the product according to agreed requirements, and support them through hardware commissioning and go-live. Plan and execute testing and acceptance activities. Customer Enablement: Deliver engaging training sessions (remote and onsite) and develop clear onboarding materials (guides, checklists, videos) to empower customers. Relationship Management: Act as the main point of contact during the onboarding phase, providing proactive updates, managing expectations, and ensuring a smooth handover to our Customer Success and Support teams. Continuous Improvement: Collect feedback from customers and internal stakeholders to continuously refine and improve our onboarding processes, tools, and frameworks. What You’ll Bring Experience: 3+ years in a customer-facing role such as customer service, technical support, or implementation, preferably in a technology or SaaS environment. Experience as a trainer is a strong advantage. Project Coordination Skills: A proven ability to plan, prioritize, and manage multiple projects in parallel, ensuring all milestones are met. Experience with HubSpot is an advantage. Communication Excellence: Professional proficiency in English, French, and German (both written and spoken). You can explain complex technical topics in simple, clear terms. Customer-Oriented Mindset: A genuine passion for helping customers succeed. You are comfortable advising, guiding, and constructively challenging customers to ensure best practices are followed. Collaborative Spirit: A proactive team player who thrives in a cross-functional environment, working closely with Sales, Product, and Support teams. Technical Aptitude: Knowledge of EV technology and energy solutions is a significant asset. Flexibility: Willingness to travel and work with customers across different time zones as needed. Why Join Us? Join a fast-growing and innovative company shaping the future of e-mobility Work with cutting-edge technology and a passionate international team Benefit from opportunities for professional growth and continuous learning Make a real impact on sustainability, energy systems, and customer experience Enjoy flexible working arrangements and a supportive work environment Ready to help us onboard the future of e-mobility? Apply now! We’d love to hear from you. Please apply by sending your CV and cover letter by 6 April 2026 and join us in driving the e-mobility revolution forward.

Responsibilities

The consultant will lead the end-to-end customer onboarding journey, from contract signature to go-live, by planning kick-off meetings, managing project timelines, and coordinating internal teams for timely delivery of hardware and software solutions. Key duties include configuring the product, supporting commissioning, executing testing, delivering customer training, and managing expectations until a smooth handover to Support teams.