CUSTOMER ONBOARDING & ENABLEMENT MANAGER

Join Kodiak Hub as we help global companies build smarter, more sustainable supply chains at scale. We welcome applications from the UK, Germany, and Sweden!
Ready to work with something that creates real impact? Check out our opening below.

WHO WE ARE

Kodiak Hub is a growth venture offering SaaS solutions engineered to revolutionize Supplier Relationship Management (SRM). We’re building the next generation of B2B SaaS, based on business intelligence, automation, big data analytics, and machine learning technology – creating a blueprint for how companies optimize their collaboration with suppliers.
Our team is a tight-knit group of skilled, creative individuals from around the world. We double our revenue on a yearly basis and have a bold yet realistic growth model for the coming years. Because our product is fully novel, we constantly seek out innovative solutions to meet market challenges.

QUALIFICATIONS

• Bachelor’s degree or higher in a relevant field.
• Minimum 3 years of experience in a Customer Onboarding, Enablement, or Project Management role.
• Experience in Procure Tech, Supply Chain, or Procurement is essential.
• PMP, Prince2, or similar project management certification is highly desirable.
• Exceptional verbal and written communication skills, with the ability to convey complex concepts clearly.
• Technically minded, with prior experience working with APIs to deliver both out-of-the-box and bespoke integrations.
• Proficiency in English is required; proficiency in German or Swedish is highly desirable.
  /Best regards from all of us at Kodiak Hu

• Take ownership of the entire implementation cycle for new and existing customers, from creating project plans to ensuring timelines, milestones, and quality standards are met.
• Conduct discovery workshops to deeply understand customer requirements, using these insights to develop tailored success plans for seamless onboarding and integration.
• Lead change management initiatives to prepare customers for new processes and systems. Develop and implement strategies that minimize resistance, enhance user adoption, and ensure a smooth transition during onboarding.
• Manage relationships with key stakeholders, communicating project status regularly, gathering feedback, and adapting strategies to keep everyone aligned.
• Ensure all deliverables meet quality standards through robust testing and evaluation, providing recommendations for improvements based on customer feedback and internal reviews.
• Collaborate with internal technical teams to customize solutions meeting specific customer needs.
• Work closely with product, marketing, and customer success teams to design and deliver live and on-demand training content (onboarding guides, best-practice guides, webinars, pre-recorded videos) for existing customers, driving user engagement and adoption.
• Identify and surface expansion opportunities during onboarding that extend use cases, provide additional value for users, and increase ROI for stakeholders.