The Customer Onboarding & Enablement Specialist ensures a seamless experience for customers submitting statistical data. This role blends customer support, readiness coordination, and process optimization. The ideal candidate is detail-oriented, proactive, and committed to delivering exceptional service and scalable solutions.

PROCESS IMPROVEMENT

• Identify and implement improvements to onboarding and data submission workflows.
• Use tracking and collaboration tools to manage and resolve customer issues efficiently.
• Perform high-level analysis of customer data to identify opportunities for improvement.
• Demonstrate comfort with reviewing customer contracts and interpreting data submission requirements to ensure alignment with onboarding processes.
• Promote operational excellence by reducing cycle time, rework, and inefficiencies.
• Bachelor’s degree and/or 5+ years of experience in customer onboarding, support, or implementation roles.
• Background in Property and Casualty Insurance a plus.
• Strong communication and presentation skills; able to engage effectively with stakeholders at all levels.
• Proficiency in Microsoft Excel and PowerPoint, and familiarity with SQL and data visualization tools/concepts.
• Self-starter with a proactive, solutions-oriented mindset and strong organizational skills.
• Willingness to travel up to 10% for customer visits and internal meetings.
  

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For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you’ll have the chance to use your voice and build a rewarding career that’s as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Please refer the Job description for details