JOB PURPOSE

The role of the Customer Onboarding Executive (UK) is important to us. You will be responsible for supporting our customers with a best-in-class customer onboarding experience. We would love to welcome you to our Global Telematics Hub – Arden Square, working hours of Monday-Friday 8:30am – 5:00pm.

YOUR RESPONSIBILITIES DAY TO DAY WILL BE:

• Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience
• Working a ‘check list’ of items to ensure swift install and activation of customer Telematics devices
• Supporting new customers with providing systems training and setting up of key business software reports
• Being the point of contact for brand new customers to help guide them through the first steps of their Radius Journey
• Seeking out additional opportunities for customer upsell and cross-sell into the wider Radius Group
• Working cross-departmentally to solve challenges with the customer at the heart of everything you do
• Updating business systems and CRM

And of course, you will be compensated competitively. A potentially lucrative monthly commission structure is available for work well done! Alongside this you can expect:

• Cycle to work and EV Car SS Schemes
• Employee Fuel Card
• Retail Discounts
• Health and Wellbeing support services
• Regular Sales incentive recognition for top performer