Tallinn | Riga | London
As a Customer Onboarding Expert, you’ll play a key role in setting new customers up for long-term success with Scoro. You’ll guide them through a smooth onboarding process, drive product adoption, and ensure they start seeing value from day one. Your focus will be on managing onboarding projects, optimising workflows, and building strong client relationships.
You’ll work closely with Sales, Customer Success, Product, and Support teams to deliver a seamless, high-quality experience for every new customer.
The ideal candidate has proven experience in Project Delivery and/or Customer Success within a SaaS environment, excellent communication skills, and strong commercial awareness. You should feel confident collaborating with cross-functional teams across multiple regions and time zones.
This role is open to candidates based in the UK, Estonia, or Latvia. It’s fully remote for UK-based employees, while those in Tallinn and Riga have the option to work from the office if they prefer.

• Onboarding Expert: Lead customer onboarding, ensuring projects run smoothly and meet key milestones. Provide executive support for critical issues and drive customer growth through strategic initiatives.
• Flexible Hours to Manage Your Portfolio: Ability to adjust and work across multiple time zones, supporting projects in Europe, Australia, New Zealand, and occasionally the US.
• Client Relationship Management: Serve as the primary point of contact during onboarding, fostering strong relationships with new customers and guiding them through the setup process. Share best practices, monitor progress, and ensure smooth adoption for long-term success.
• Collaboration & Teamwork: Work closely with Sales, Product, Customer Success and Support to ensure a seamless customer experience. Foster a collaborative team environment and adapt to global time zones as needed.
• Continuous Improvement & Risk Management: Identify opportunities to improve processes, track customer satisfaction, and proactively manage risks to enhance efficiency and prevent churn.
• Financial Ownership & Forecasting: Oversee onboarding revenue, retention, and portfolio growth while ensuring accurate forecasting and effective resource planning.