About the job

4Twenty Consulting is exclusively partnering with a high-growth global AI technology company, valued at $100M+, to hire an Onboarding Specialist as they continue to scale across Australia and the US.

The business has raised significant VC funding, works with 300+ brands across APAC and North America, and has built an AI platform transforming how brands create, test and launch digital advertising at scale.

With strong product-market fit and international expansion underway, this is a great time to join.The Opportunity

This is a hands-on customer onboarding and implementation role, rather than traditional account management.

You’ll own new customers from sign-up through to successful activation, helping them get set up, adopt the platform and see value as quickly as possible.

• You’ll:Own onboarding from kickoff through to activation
• Run structured onboarding and implementation sessions
• Drive customers towards clear adoption and activation milestones
• Use data to identify customers at risk of falling behind
• Proactively remove blockers and accelerate time-to-value
• Deliver clean handovers into Account Management
• Help build and improve the onboarding playbook as the company scales globally

What We’re Looking For

Ideally, you’ll have experience in Customer Success, Onboarding, Implementation or Account Management within B2B SaaS.

You’ll be proactive, commercially minded and comfortable working in a fast-paced environment where you can build the playbook rather than simply follow one.

An interest in AI, advertising, ecommerce or emerging technology would be highly relevant.Why Join?

🚀 Global AI company valued at $100M+🌎 Scaling rapidly across Australia and the US💰 $95K–$120K + Super + Equity🤖 Genuine AI-led product with strong market traction📈 Opportunity to help shape the onboarding function🏖 5 weeks annual leave🎂 Birthday off👶 Paid parental leave🏢 Melbourne office + hybrid flexibility💻 Tech allowance